Articles
Tag: consulting
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Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
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What Gig Workers Bring to Forward-Looking Companies
Why enterprises are employing more gig workers to fill skills gaps and bring temporary expertise to bear in solving problems.
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Consulting Success Is All About the Client Love
How to be a consultant that values and serves clients while still being profitable.
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Questions to Ask GDPR Consultants Before You Sign the Contract
Many are just getting into a GDPR compliance mindset and as organizations look for consultants to speed the process, here are the questions you need to ask.
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Struggling With MarTech? Rethink Your Agency Relationship
CMOs, marketing professionals and agencies alike say the relationship between companies and their agencies have changed over the last three years. Chiefmartec editor and ion interactive co-founder and CTO Scott Brinker listed approximately 750 tools in his marketing technology landscape in 2014.
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Selecting a SharePoint Intranet-in-a-Box: ClearBox Consulting Compares 26 Options
Building an intranet on SharePoint can be a long and arduous task, which is precisely why so many turn-key SharePoint intranet solutions have sprouted up. But this increase in choice only makes it harder for organizations to select the one solution that best suits their needs.
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EY Acquires Seattle-Based Data Analytics Consultancy
Financial services giant EY strengthened its digital muscle this week with acquisition of Society Consulting, a Seattle-based analytics consultancy focusing on digital analytics and big data platforms. Founded as the JobMob in 2008 by five friends, Society Consulting helps companies create infrastructure to aggregate, organize and visualize their customer data.
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Microsoft Follows in Gmail's Footsteps with Focused Inbox
Microsoft has been giving Outlook a lot of love in recent months and two new features just announced will continue the trend: Outlook’s inbox will be getting a makeover with the introduction of its new Focused Inbox and @Mentions will be added to create the individual targeting functionality currently used
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Your Business Can Save $676,000 A Year
The digital, paperless office can potentially save businesses hundreds of thousands of dollars a year. Sean Morris, director of sales at Digitech, goes so far as to estimate a savings of $676,000 annually — but only of you adopt the company's new Magic Forms tool.
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DX Digest: Mike Hughes on Customer Journey Mapping #DXS15
The idea that the interactions a company makes with its customer should follow a preferred path is not particularly new. The big shift revolves around what the preferences mean. A “journey” is no longer a preferred method for closing a sale.
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New Fashioned Customer Service: Restoring Intimacy
Remember the good old days when you could call your favorite store, took it for granted you could talk with the same person just about every time and didn’t have to explain things multiple times if you had to call more than once to resolve an issue? Welcome back to
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News Bites: Google Smart Lists, Contact Center Tips, & More
And now, the news. Google gets Smart Lists, Sysomos integrates with Clarabridge, Bulldog gets Boosted, and 3CLogic goes 5.0. Also in the headlines: multichannel contact centers get tips, addresses get corrected, reps need to know what they need to know, and Clari offers a new mobile sales productivity platform.
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What Not to Say: Words that Cost You Customers
Everyone has a pet peeve about customer experience. Persistent pop-ups that ask annoyingly, "Need help?" Websites with music in their hearts. Videos that start automatically. Hard to find contact information. Contact centers that make you wait on hold ... for what seems like forever. Intricate, thickly branched phone trees.
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Box Enhances Admin Tools, Enters Consulting as Enterprises Adapt to the Cloud
Box announced today the addition of a number of new capabilities to its cloud storage platform, including enhanced admin features and a new service, Box Consulting, to help deploy and scale the Box platform. It also introduced new partnerships with Capgemini and other unnamed systems integrators.
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