Articles
Tag: community management (page 9)
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How to Build a Community Like Disney
One of my favorite clients recently told me he wanted his community to be like Disney. What did he mean by Community ? Today, this tends to be reference for a branded, company managed online community or a Facebook Page or a G+ Page.
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Key Metrics for Measuring the Customer Experience [Infographic]
This month we talked a lot about the benefits that big data and analytics can have on the customer experience. But there's a lot of information flowing through your organization's fire hose.
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Got Jobs? Top 15 U.S. Cities for Social Media
Two years ago we examined the blurred lines that existed in job postings for social media managers and community managers. Now, a recent survey shows that social media is declining as a general job title as roles get more specialized to specific platforms. Social Media, Indeed The folks at
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Get Satisfaction Debuts Responsive Design, Drops Free Version
Social forum provider Get Satisfaction has debuted a responsive design layout, dropped its free version, and refocused itself around the user generated content its community spaces help foster. Marketing Gold Spun from Crowdsourced Media As a company that builds social communities for people to write reviews, ask questions and find
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Interview: Moxie Software's Megan Murray on Building Customer Communities
Customer communities fill different roles for different companies -- they act as a source of feedback and innovation for businesses; as training centers for onboarding new employees; as a form of customer service, giving customers an outlet to answer their own questions about a service or product.
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A Connected Business is Simply Good Business
The fact that we are talking about Social Business and Social Enterprise makes me think that we see “social” as a separate thing, not as the connective tissue of business.
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The Maturation of Community Management: Moving From Art to Science
Quick, what does a community manager do? Having a hard time answering? You’re not alone. The Community Roundtable’s latest report seeks to correct that. While the concept of communities is nothing new and the role of the community manager is past the nascent stage, the exact duties and job descriptions
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The Social Enterprise [Infographic]
The words “social enterprise” or “social business” can mean different things depending on your industry.
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Social Media Briefs: Twitter Secures Your Tweets, Amplifies TV Targeting
This week, it was Twitter's turn to make news, while LinkedIn served up another update. Can Login Verification Keep Your Tweets Safe? In light of recent Twitter security breaches and incidents Twitter released a new security feature -- login verification. Announced in April, the security feature is now available.
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Social Media Briefs: SocialBro Analyzes Twitter Content, Yahoo Deems Tweets Newsworthy
This week Google dominated the social media news with updates released for Google Plus and Google Hangouts. Believe it or not, however, for those of us not at Google I/O developers conference, there was other social media news this week. Here are a few stories you may have missed.
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Jive Just Got Smarter via Clara Acquisition, Integration
It can’t be said often enough: the companies who use data the best will win the future.
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Social Media Briefs: TweetDeck Dumps Facebook, Flipboard Releases 2.0 for Android
Social media moves pretty fast. Here’s some news you may have missed this week. TweetDeck Says Goodbye to Facebook On Tuesday, TweetDeck users may have noticed that their Facebook feeds disappeared. That’s because TweetDeck discontinued support for Facebook feeds. Though the separation had been planned for awhile, considering that
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Where's the ROI in Community?
If you need help calculating the ROI of a community, there are tons of resources that can provide processes and best practices, but where can you find ROI in the first place? Where should community evangelists look, and where will ROI be easiest to prove? There’s constant discussion about
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The Five Point Plan for Customer Success without Boundaries
Let's start with two grounding statements for context: markets are communities and communities are markets. And from an open or social business perspective, a customer community does not necessarily mean it's a destination on the web, computers or mobile devices that's only accessible with personal IDs and passwords.
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