Articles
Tag: community management (page 5)
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Share Your Views on the State of Community Management
Every year, those in the community space eagerly anticipate the release of The Community Roundtable’s State of Community Management report. For those who just can’t wait another second, we’ve got some early results. CMSWire talked with two members of The Community Roundtable (TheCR) team — Rachel Happe, principal and
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Better Brand Identity Through Community
A funny thing happens when you write and publish an article. People respond. They reach out to you. In my case, I had written a couple of articles about Community Managers Appreciation Day, and Justin Thorp, senior marketer at AddThis, reached out.
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What a Mission-Driven Company Looks Like
According to Deloitte’s 2015 Millennial Survey, six in 10 millennials say that a “sense of purpose” is what drove them to work with their current employers. They want to work on something that matters, something that has a clear “why.
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Jive Updates Portfolio, Adds 3 New Targeted Solutions
Social business software has morphed from a headline to a must-have in the past 15 years. Back then, providers like Jive Software and Socialcast (now VMware-owned) made headlines at tech conferences and earned in-depth reports in publications like the New York Times and Wall Street Journal. Now numerous enterprise solution
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It's Time to Thank Your Community Manager
Do something nice for your community manager on Monday. Yes, it's Community Manager Appreciation Day (CMAD) again. Granted, everyone plays an important role in today's digital workplace. As legendary word-of-mouth marketer Saul Colt said, "Everyone deserves a day of appreciation. Appreciation and admiration is what sets us apart from computers.
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A Look at Community Management Skills and Salaries
Key findings from TheCR's latest survey
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Who Needs Community Managers When There's Facebook at Work?
If community managers haven't yet taken note of Facebook at Work's forceful entrance onto the enterprise social networking scene, now's the time. The product is slick and easy for end users, but its overarching strategy doesn’t align with the norms inside our industry. Editor's Note: This is the final in a three-part series Facebook at Work’s Got 99 Problems, and
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Comparing Facebook at Work to Enterprise Social Networks
Facebook at Work has roared onto the scene with a very loud battle cry that is distorting the public’s perception of what enterprise social networks are.
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Enterprise Social Evangelists: Be Very Afraid of Facebook at Work
Facebook just declared war. It’s no secret that Facebook is Goliath when it comes to personal social networking. But until recently, enterprise social software vendors and practitioners didn’t have to worry about Facebook stepping on their toes.
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The Evolution and Future of Online Communities
Have online community platforms reached their maturity point? This question came up recently after reading two different posts: Sameer Patel’s “Why Collaboration Fails”, and Altimeter’s report “The 2015 State of Social Business: Priorities Shift From Scaling to Integrating.” Patel’s post highlighted the gaps and opportunities in aligning
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SAP Marries Community and Commerce for Seamless Shopping
E-commerce buyers are frustrated. And brands who build communities to create awareness and engagement around their products aren’t closing as many sales as they could. So said Sameer Patel, senior vice president, product management and go-to-market for collaboration software at SAP, in a recent conversation with CMSWire.
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Turning Your Customers into Ambassadors
People love helping others. According to research by Leader Networks CEO Vanessa DiMauro, 80 percent of people participate in online communities just because they like helping others. They love carrying the torch, feeling altruistic and finding a sense of belonging in doing so. This is community at its finest.
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Oracle Wants to Improve Your Listening Skills
Oracle wants you to listen in on your customers' conversations. This morning it introduced new features to its Service Cloud and Social Cloud and enhanced integration between the two to help companies better listen to customers' conversations in both public and private social media venues.
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