Articles
Tag: community management (page 4)
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Enterprise Collaboration Platforms and the Elephants in the Room
In the wake of Jive’s $462 million acquisition, the spotlight is once again shining on the steadily expanding enterprise collaboration space. Enterprise collaboration tools have been subsumed under the broader digital workplace umbrella, in many cases moving from standalone solutions to being baked into existing tools.
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SlackPass Jumpstarts Paid Slack Groups and Subscription Content Sharing
Since bursting onto the scene in 2013, Slack has revolutionized digital workplaces across the world. Just one month after launching, Slack had over 16,000 users. Today, the freemium discussion and collaboration platform boasts over 5 million daily active users. Not Just a Digital Workplace Tool Slack has become the
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Online Community Managers Need Better Metrics to Prove Their Value
Online community managers believe their efforts drive business value but fail to document it through meaningful metrics. That is one of the key findings in a new report by Leader Networks, a Belmont, Mass.-based strategic research and consulting firm.
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10 Tips for Hiring a Community Manager
Community managers are a highly sought out bunch these days. Over the last two years, I’ve worked with hundreds of hiring managers going through the process of hiring their first community manager.
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3 Insider Tips for Launching Workplace by Facebook
Today, Facebook officially jumped into the enterprise social networking space with Facebook Workplace, its private social networking solution for employee collaboration.
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How to Reward Your Community Members
Community management operates by a golden — if unwritten — rule: give to your members long before you plan to ask for anything in return. At the end of the day, community building is about making your members feel like they’re better people for having been part of your community.
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A Facebook at Work Progress Report: How It's Changed and Where It Fits
Editor's note: We have updated this article with feedback the author received from a Facebook representative related to Group Level Analytics. The past nine months have felt like a lifetime in the social software industry. We've seen customer communities slip away, new features introduced and removed, and partnerships grow
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Answering That Pesky Community ROI Question
About once a week, I hear a community professional say something that sends up a red flag. And every time, the red flag is the same: they’re passionate about their community’s health, but they don’t know how to make executives care too.
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Migrating from One Community Platform to Another? No Sweat
Different reasons can spur the decision to move from one community platform to another, but one thing remains constant — this migration is unlike other migrations.
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Avoid the Headaches: Your Community Migration Playbook
In a few short years communities have transformed from a misunderstood and undervalued tool to a strategic part of a company. During those ensuing years, many organizations have successfully deployed communities to replace legacy portals, extranets and intranets to serve either — or both — internal and external audiences.
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5 Clear Ways that Communities Drive Business Value
Every day, community builders get stuck in a state of “analysis paralysis.
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Community Managers: Prove Your Community's Value #SOCM2016
Community managers have a window of opportunity. But that window comes with an 18- to 24-month expiration date. Rachel Happe, principal and co-founder of Boston-based The Community Roundtable believes that the time is right for community managers to become strategic partners in their organizations.
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Harnessing the Power of Partner-Centric Communities to Jumpstart Sales
Business and channel partners are playing an ever-increasing role in selling to and servicing your customers as an extension of your sales and delivery teams. This dynamic is challenging many traditional partner relationship management (PRM) models as organizations find it increasingly challenging to identify, create and retain high-functioning partnerships.
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Picking a Community Platform? Do Your Legwork
How have companies like Dell, LEGO and Airbnb set the stage for long-term community growth and business impact while others still struggle to define how community can serve their organization? At the end of 2015, my company CMX teamed up with community research and consultancy Leader Networks to answer that
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