Articles
Tag: cisco (page 4)
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Unify Wants You to Call Customers with Your Browsers
A new round of competition has ignited a field that many considered all but dead just last year. Microsoft’s extension of Skype communications into the enterprise, replacing the Lync brand, and Cisco’s formal unveiling of Spark put unified communications (UC) back in the spotlight.
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Cisco to Salesforce: Can You Handle Our New CRM Solution?
In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center Enterprise (UCCE) product.
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Cisco Rebrands 'Squared,' Wants to Spark Your Collaborative Energies
Is the principal tool you use for inter-office communication still Microsoft Outlook? A number of companies, including Microsoft, IBM, Unify (formerly part of Siemens), Google, and Salesforce all have a stake in replacing it with a service that connects you with your colleagues using live text and videoconferencing.
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Say What? Cisco, Microsoft Want to Help Your Cloud Talk to Customers
Cisco is expanding its long-standing relationship with Microsoft. It's a new effort to automate hybrid cloud service provisioning for service providers. Normally, when we say “service providers” and we don’t mean cloud providers like Amazon, we mean communications providers like Verizon. But in this case, we mean both.
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What You've Been Missing: A Standard for Enterprise Apps
If you’ve ever tried to set up Box, Workday, Oracle, SAP or one of many other Enterprise apps on an Enterprise Mobility Managed (EMM) device, you know it’s not fun.
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Discussion Point: Are Trade Shows Worth the Cost?
They're crowded, noisy, informative, exhausting and sometimes fun and profitable. But trade shows are also very expensive at a time CMOs need to show a strong return on investment (ROI) on every marketing dollar. Once they were the place where vendors launched their latest products and business managers came to
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What Customers Want from Contact Centers - and How to Deliver It
When speaking with a customer service agent on the phone, most customers want swift, accurate answers and a human experience. These are the findings of a new online survey conducted by Harris Poll on behalf of NICE. According to the poll, 59 percent of respondents say they most value
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Could Russia Be Starting a Software/Hardware Cold War?
Russia is considering giving preference to its own hardware and software organizations in a current legislative bill, reducing its reliance on foreign suppliers, Bloomberg reported today. Does this mean a major hit for companies that do business in the country -- such as IBM, Microsoft, HP, Cisco and Oracle?
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Here are the IoT Top 10 Movers and Shakers
Earlier in the week we identified the most influential companies working on the Internet of Things (IoT). Using the same research from the marketing influence platform provider Appinions, let’s take a look at the top ten movers and shakers.
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Can You Name the Top 10 IoT Companies?
The companies that are leading the Internet of Things (IoT) — now and in the future — are beginning to make themselves known. Appinions, in a recently published report, identified the most influential companies and what is driving them.
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Personify Explores a New Dimension in Collaboration
Think about the worst part of the last online webinar you attended. Was it all those faceless slides? Thought so. And so did Sanjay Patel, CEO of Personify. Since 2009, he's been working on a way to enhance collaborative communications like webinars, chats and hangouts by adding depth-sensing, 3D
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Take that, Cisco: Microsoft is Tops in Enterprise Collaboration
Maybe it hasn't reached Red Sox-Tampa Bay Rays level. But Cisco and Microsoft are certainly watching each other in the enterprise collaboration space. Last month, Cisco told us it was gunning for Microsoft with its Jive integration. Microsoft then defended its own suite. Nothing like numbers to
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Cisco CMO Reveals Her Pain Points
This week, amid the hullabaloo of the sprawling Cisco Live conference -- it takes up all three halls in San Francisco's Moscone Center plus an adjacent high-rise hotel -- Christie said she's oh-so glad she found the way to San Jose, where she now serves Cisco as chief marketing officer.
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Cisco Simplifies Its Collaboration Suite
If you've worked in an office in the past 15 years, odds are you've used Cisco's desk phones, attended WebEx conference calls or watched colleagues over Cisco's TelePresence video service. Maybe you've also used Lync, Skype, Hangouts or some of the many others services to collaborate with others. Now, Cisco
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