Articles
Tag: chatbots (page 9)
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Put Machine Learning to Work on Your Ecommerce Taxonomies
Machine learning has come a long way in the last couple of decades, but it hasn’t come far as people sometimes imagine. Rather than AI taking over processes completely, it is helping to increase the efficiency of human-led processes.
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17 Live Chat Solutions That Will Enhance Your Customer Journey
Whether you're a small medium or enterprise sized company, a live chat solution can take your customer's experience to the next level.
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HubSpot Unveils Conversations, Its 'Biggest Project' Yet, at INBOUND
BOSTON — HubSpot unveiled a series of product updates today on the first full day of its 21,000-attendee INBOUND customer conference taking place at the Boston Exhibition and Convention Center.
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Exploring the Ethical and Social Implications of AI
"We built AI to make our lives better," said Shannon Vallor, technology ethicist and professor in the Department of Philosophy at Santa Clara University, but using these systems without careful consideration can have "consequences we didn't expect.
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Sprout Social Launches Bot Builder for Facebook Messenger
Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line assistant to marketers and customer service professionals, providing information to customers and prospects. Sprout Social, a 7-year-old company
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Here's Why Insight Engines Are the Next Big Thing
With enterprise search increasingly influenced by intelligent enterprise assistants, the launch of the MQ for Insight Engines represents a logical update to Gartner’s Enterprise Search MQ.
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Frictionless Customer Experiences Are the Best Customer Experiences
One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before.
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Do You Have AI Trust Issues?
How much trust do you place in the machines you use and interact with every day? Do you ever think it might be possible for a machine to understand you as well as — or maybe even better than — another human being? The truth is that increasing numbers of
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Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?
One of Facebook's more forward-looking artificial intelligence initiatives is ParlAI (pronounced par-lay), a recently-released open source platform developed by the Facebook AI Research team. Its raison d'etre is to create and test dialog models and then multi-task and train these models over many datasets at once.
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Which Chatbot Is Right For You?
Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own. The opportunities that chatbots offer are undeniable and chatbots can be implemented in various ways to suit a range of businesses and customer needs.
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How Voice-Based AI Improves the Digital Workplace
Voice-based artificial intelligence (AI) has gone from obscurity to near ubiquity. My first experience using the technology was in the late 1990s on a PC that boasted a fraction of the computing power available on an Apple Watch today.
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3 Factors Shaping the Next Wave of Customer Experience
2017 is well underway and already it's been a big year for technology and innovation.
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Tweet Jam: The Evolving DX Fabric #DXChat
Last summer you couldn't walk down the street without bumping into a person staring at their phone playing Pokemon Go. Google Home and Amazon Echo battled for voice-enabled device supremacy in December. And as clunky and at times infuriating as they can be, chatbots show no signs of going away
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Do Chatbots Dream of Electric Sheep?
When Philip K Dick wrote "Do Androids Dream of Electric Sheep?" in 1968, he imagined a future where artificial beings are almost indistinguishable from humans. They look, sound and act alike — and mimic human emotion and intelligence.
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