Articles
Tag: chatbots (page 9)
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6 Customer Experience Trends to Watch in 2018
This year will bring new opportunities to deliver targeted, personalized and relevant customer experiences. Brands that embrace six CX trends will lead the way.
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Google Chatbase Ushers in the Rise of Chatbot Analytics
Businesses need a way to measure the performance of chatbots, and one of the most noteworthy chatbot analytics tools is Google's Chatbase.
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Top 14 Chatbot Building Platforms of 2017
2017 brought with it much hype around Chatbots and as organizations began to see the value, vendors responded with chatbot building platforms.
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What Is a Chatbot? More Importantly, Should You Build One?
Chatbots are set to dominate live chat interfaces within the next few years. But does your brand really need a chatbot? Here are some factors to consider before you decide.
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The Rise of the Digital Workplace Chatbot
Three chatbot demonstrations made the theory behind conversational interfaces to life, with hints of how it will impact our digital workplaces.
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Machine Learning or Linguistic Rules: Two Approaches to Building a Chatbot
To build a chatbot, you can take a machine learning approach or a linguistic rules-based approach. Here are the pros and cons of each.
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Workplace Chatbots: Too Little, Too Soon?
“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964 Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and
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4 Questions to Ask Before You Send In the Chatbots
The customer experience model of today looks different than it did even five years ago, yet certain pillars of customer experience remain. With the introduction of any new tool for customer engagement, you must strive to make experiences more personal, available and efficient.
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How Chatbots Improve Customer Experiences and Increase Efficiency
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food.
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5 Rules to Avoid Bot Backlash From Customers
Bot backlash is upon us. On Facebook, where companies once raced to implement time-saving bots, failure rates are reported to have hit 70 percent. Only three in 10 interactions go off without a hitch, according to recent reports.
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Put Machine Learning to Work on Your Ecommerce Taxonomies
Machine learning has come a long way in the last couple of decades, but it hasn’t come far as people sometimes imagine. Rather than AI taking over processes completely, it is helping to increase the efficiency of human-led processes.
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17 Live Chat Solutions That Will Enhance Your Customer Journey
Whether you're a small medium or enterprise sized company, a live chat solution can take your customer's experience to the next level.
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HubSpot Unveils Conversations, Its 'Biggest Project' Yet, at INBOUND
BOSTON — HubSpot unveiled a series of product updates today on the first full day of its 21,000-attendee INBOUND customer conference taking place at the Boston Exhibition and Convention Center.
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Exploring the Ethical and Social Implications of AI
"We built AI to make our lives better," said Shannon Vallor, technology ethicist and professor in the Department of Philosophy at Santa Clara University, but using these systems without careful consideration can have "consequences we didn't expect.
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