Articles
At this point in time (and for the foreseeable future), a chatbot's success is largely defined by how it facilitates the handoff to the human agent.
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Your ability to collect, share and adapt tribal knowledge will be a market differentiator. Chatbots can help make sure this knowledge doesn't get lost.
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Customers prefer social media channels over telephone support, but many are finding companies fail to meet their expectations.
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AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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We're barely scraping the surface of what conversational chatbots can do. So what comes next for conversational AI?
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In this edition of the CX Decoded Podcast, we catch up with Preston So to discuss voice content use cases and trends.
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NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
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The natural language (NL) API developed by Expert.ai shared new features for its analysis capabilities.
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Imagine if your digital marketing tools had the capacity to predict the future. What would you do with that crystal ball?
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What will the balance between human and digital interactions look like when the economy reopens?
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Predicting what will happen in 2021 seems to be a fool’s errand given that the pandemic is still raging ... but I’m going to give it a shot.
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Chatbots may be all the rage, but you need some solid metrics around your programs to ensure success.
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How brands are crafting exceptional customer experiences and improving the customer journey through all of their channels.
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There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back?
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