Articles
Tag: chatbots
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Let's Make 'Deflection' a Dirty Word in World of Customer Experience
Deflection is a defensive strategy. Using this as the goal, you automatically put your organization in a mindset of defending yourself from the customer.
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Self-Service Done Right = Winning Chatbot Experience
When done right, self-service is a powerful tool to enable customers to ask questions and solve problems on their own terms, which improves CX.
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ChatGPT and Generative AI: Just Another Tool in the Creative Toolchest?
ChatGPT and generative AI will possibly eliminate some jobs, but it's more likely the technology will become part of the workflow of marketing agencies.
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10 Top Chatbot Providers You Should Know About in 2023
Looking for the best way to automate customer service? Discover the top chatbot providers you should know about in 2023 to transform your business.
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Kinder AI in the Contact Center: Best Ways to Improve Your AI Customer Support
AI is revolutionizing contact centers, but getting the balance right between AI and human interactions to ensure customer satisfaction remains a challenge.
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ChatGPT and Generative AI Not Replacing Copywriters... Yet
Although large language, generative AI models like ChatGPT are impressive and very useful, they are not ready to replace the human in the loop.
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ChatGPT Is All the Rage but Don't Stop Learning Just Yet
Separating the hype from reality when it comes to generative AI.
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Salesforce Joins the Battle for Smart CRM Dominance With Launch of Einstein GPT
Salesforce introduces Einstein GPT, a new generative AI CRM technology to compete in the smart CRM space.
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How Will Generative AI Change Search?
How generative AI, with its advanced capabilities, is changing the game for web search and Q&A and what its impact will be on writers and content creators.
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Will Generative AI Replace Customer Data Analysts?
While generative AI has many uses and capabilities, there are also many challenges of using it for customer data analysis.
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5 AI Applications for Marketers to Streamline Work
From email marketing to digital commerce and content marketing, explore how you can tap into AI to enhance customer engagement and boost marketing performance.
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Next up for AI Chatbots: It's All About the APIs
The magical demos displayed the capability. Now the platform wars begin.
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Level AI Debuts Generative AI Tech for Contact Centers: AgentGPT
Level AI shares with CMSWire an exclusive first look at its newest AI system for customer service teams, AgentGPT.
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What You Need to Know About Google Bard
What Google Bard could mean for SEO, advertising and the future of information retrieval.
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