Articles
Tag: chatbots
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We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded
Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own.
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3 Basic Human Psychological Needs That Matter in Customer Experience
Are you truly fulfilling some basic psychological needs of your customers? And how is your chatbot game?
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Top Takeaways From CMSWire's DX Summit 2022 Autumn Edition
Catching up on the highlights from CMSWire's 2022 Digital Experience Summit with the focus of "Future CX — Blending Physical and Digital Experiences."
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How AI Is Shaping the Future of Customer Interactions
Artificial intelligence isn’t going anywhere. In fact, it’s beginning to take the lead on customer interactions — but not without challenges.
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Are You Sacrificing Customer Experience for Marketing Leads?
There is so much pressure on marketing teams to deliver metrics related to lead acquisition and ROI that the customer experience is becoming an afterthought.
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What's Next for Artificial Intelligence in Customer Experience?
Clearly, we’re in the next generation of customer service, so what’s next?
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Here's What Consumers Hate About Chatbots
Better make the transfer from human to chatbot smooth. You'll lose customers if you don't.
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How Chatbots Can Enhance Candidate and Employee Experience
Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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How Will Conversational AI Transform Customer Experience?
Today's conversational AI-powered applications are more humanoid than ever. How do they work, and how will they impact the digital landscape as we know it?
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Call Center Technology Trends for 2022
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues.
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6 Ways AI-Based Personalization Is Improving the Customer Experience
AI, ML and NLP are changing the ways brands interact with customers. This article will look at the ways they are shaping marketing personalization.
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4 Ways Chatbots Can Fail at Customer Experience
Chatbots are growing in use, but despite their advantages, there are times that chatbots don’t provide better CX. For now...
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5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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