Articles
Tag: chatbot (page 3)
-
The Next Generation of Chatbots: Connected, Intelligent, Capable
Forward-thinking companies are building bots that treat their enterprise communications networks the way consumer bots treat their parent devices.
Continue reading...
-
8 Changes Chatbots Will Bring to the Workplace
Changes to expect when chatbots become our co-workers.
Continue reading...
-
Accelerate Workplace Transformation: From Chatbots to Intelligent Agents
Four steps you can take to evolve from basic chatbots to intelligent agents to transform your workplace.
Continue reading...
-
8 Considerations When Branding Your Chatbot
Chatbots are moving to the front line of customer service and support. Here are 8 things to consider to get your branding right.
Continue reading...
-
Why Organizations Are Turning To Artificial Intelligence
Organizations that want to stay ahead of the competition should be experimenting now to understand the impact of AI on their niche and workplace.
Continue reading...
-
Are Your Chatbot Initiatives Underperforming? Chatbot Silos Are Likely The Reason
Chatbots are the new wave in CX, but chatbot silos might be creating disconnects that are killing your customers' experience. Here's how to address them.
Continue reading...
-
8 Brands Innovating With Chatbots
As chatbots become more mainstream organizations are looking at the best ways to leverage these AI powered helpers to improve the customer journey.
Continue reading...
-
Chatbot Building: 5 Dos and Don'ts
Thinking of building your own chatbot? Here are several things to consider before you get started.
Continue reading...
-
Amdocs Smartbot Aims to Handle Customer Service and Close the Deal
Amdocs has rolled out an intelligent bot called Smartbot for its digital service provider customers. Powered by aia, Amdocs’ intelligence platform, and Microsoft Cognitive Services, Smartbot is able to engage customers in conversation and perhaps more significantly, can also close transactions for the customers.
Continue reading...
-
Intelligent Virtual Assistants: Improving, But Still Not AI
[24]7, provider of intent-driven customer experience applications, rolled out AIVA, its conversational virtual agent for self-service in mid-August. It was just the latest move in the growing self-service customer experience space.
Continue reading...
-
How Robotic Process Automation Fits in Your Contact Center
Automation has introduced efficiency throughout enterprises for decades now. One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers.
Continue reading...
-
Do Chatbots Belong in Your Marketing Stack?
Chatbots have generated a lot of hype over the past few months. Some marketers see them as a passing trend with no real hope of bots ever functioning like humans. Others see them as innovative tools to help brands communicate more effectively without losing sight of the human component.
Continue reading...
-
Atlassian HipChat Gives Amazon Alexa a Voice in Collaboration
Atlassian HipChat is capitalizing on artificial intelligence (AI) through a first-of-its-kind integration with Amazon Echo. Alexa is the artificial intelligence (AI)-based personal assistant that consumers use through the Amazon Echo smart speaker.
Continue reading...
-
Cisco Partners with Gupshup to Boost Bot Ecosystem
San Jose, Calif.-based Cisco Systems is partnering with Gupshup — a bot and messaging platform provider — to bring more bots into its Spark messaging service. Gupshup co-founder and CEO Beerud Sheth said the partnership will enable developers to quickly build and incorporate advanced chat bot functionality into the Spark ecosystem.
Continue reading...
Displaying 29-42 of 46