Articles
Tag: chatbot
-
Sentient or Not, Google’s LaMDA Chatbot Is Some Seriously Powerful Tech
You might soon speak with LaMDA as a friend and get it to shape your online experience.
Continue reading...
-
4 Tips for Successful Voicebot Personalization
Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight.
Continue reading...
-
We Know Chatbots Are Falling Short, But Why?
Customer experience chatbots have been a major disappointment. Here's why.
Continue reading...
-
CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
Continue reading...
-
Why Conversational AI Is So Much More Than a Chatbot
The history and use of conversational AI, and the ways conversational AI is being used outside of typical chatbots.
Continue reading...
-
Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News
In this week's CX and marketing Newsbyte, we've got acquisitions, free chatbots for SMBs, new features and updates from around the industry & more.
Continue reading...
-
3 Considerations When Developing a Chat App
Chat apps come with some unique challenges for businesses, especially when it comes to testing the CX to deliver an enjoyable and intuitive end-user experience.
Continue reading...
-
What to Look for in a Customer Service Chatbot
All chatbots aren’t created equal.
Continue reading...
-
Where Automation Is Being Used In the Digital Workplace
Increasing numbers of workers are turning to automation to meet performance targets. Here are four areas where it's showing promise.
Continue reading...
-
7 Considerations for Implementing a Customer Support Chatbot
Studies show chatbot support can work, but not without a comprehensive implementation plan and considerations.
Continue reading...
-
Deploying a Bot? Remember the Conversational Advantage
The reason chatbots fail is because most implementations simply can’t interact in a natural way.
Continue reading...
-
Is Your Enterprise Ready to Fight Off 'Rogue' Chatbots
Chatbots are now a leading attack vector for hackers. Organizations need to develop robust security that protects against the insertion of "rouge" chatbots.
Continue reading...
-
Learning From Our Chatbot Implementation Mistakes
Pushy chatbots who keep popping up are counter-effective and could be costing you potential customers.
Continue reading...
-
Fix Live Chat Before it Loses Its Way
Live chat can deliver an exceptional customer experience, but only when implemented correctly.
Continue reading...
Displaying 1-14 of 40