Articles
Tag: chat
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ChatGPT Shares Its Thoughts on Enterprise VoC Programs
ChatGPT apparently has thoughts on all topics including voice of the customer. We asked OpenAI's chatbot to opine on VoC.
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Amazon’s Reported Censorship Plans Raise Questions About Corporate Surveillance
Leaked documents exposed Amazon's plans to ban specific words on a new employee chat app. What are the costs when companies monitor employee communications?
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New Wave of Collaboration Apps Look to Cover All Team Collaboration Needs
Four pillars form the foundation of team collaboration — and an increasing number of collaboration apps are looking to incorporate all four.
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Clickatell Raises $91 Million in Series C for US Expansion and Product Acceleration
After raising $91 million in funding, Clickatell announces upcoming one-click tools and messaging capabilities.
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Internal Communications: Email vs. Chat vs. Discussion vs. Meetings
Digital communication use is like one large dating app. And the workplace is being forced to find perfect matches everywhere.
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Microsoft’s Secret Cloud Is No Longer Secret, Google Improves Chat Security, More News
This week, Microsoft's defense cloud becomes generally available, Google introduced Chat improvements and Zoom may be in trouble in Europe. More news.
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Will Chat Replace Email?
The good news is our email usage is going down. The bad news? Chat is going up.
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Make 'Work in Threads, Play in Chat' Your Mantra
Chat is designed for short, sharp communications. It is ephemeral, with no guarantee that it can be easily rediscovered in the context in which it was posted.
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Why Companies Are Investing in Natural Language Processing
NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
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Twitter Spaces Challenges Clubhouse for the Live Audio Social Media Crown
Twitter Spaces is only one in a recent spate of entries to the live audio social media arena. What sets it apart?
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Wondering About the Invite-Only Clubhouse App? Here Is What All the Fuss Is About
Wondering why all the fuss regarding the new Clubhouse app? We uncover the good, the bad and what it means for the future of online discussion.
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Why Salesforce Really Bought Slack
While analysis of the Salesforce–Slack acquisition has all been valid, it leaves out one critical element: Slack's new Connect offering.
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COVID-19 and Working From Home: An Unprecedented Research Opportunity
This is a once in a lifetime opportunity to study, at scale, how the human race learns how to collaborate using digital tools alone.
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The State of Play With Microsoft Teams
What can a benchmark of more than 5,300 teams across 15 organizations using Microsoft Teams tell us?
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