Articles
Tag: call center (page 3)
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Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News
In this week's CX and marketing Newsbyte, we've got acquisitions, free chatbots for SMBs, new features and updates from around the industry & more.
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4 Self-Service Trends That Are Changing Customer Service
Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.
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Invoca Announced Its Acquisition of DialogTech
Invoca has announced its acquisition of DialogTech, an AI-powered call tracking and analytics solution for marketers.
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Expert.ai Adds New Features to Its Natural Language API
The natural language (NL) API developed by Expert.ai shared new features for its analysis capabilities.
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The Future of Work Is Here: How Will Customer Service Adapt?
The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today.
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4 Reasons Why the Call Center Should Be Omnichannel
This article will look at the characteristics of a call center that is omnichannel, and will discuss why that should always be the case.
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Is 2021 the Year AI Dominates the Call Center?
AI and machine learning are coming of age, and 2021 is set to become the year that they elevate the customer call center game.
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An Opportunity for Cultural Changes in the Contact Center
The contact center industry, known for high attrition rates, sees opportunity for improved employee engagement in the midst of the COVID-19 outbreak.
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Deluged by Customer Contacts? Every Agent Counts
When workloads are heavy, every agent makes a big difference. Learn about the power of one.
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What Happens When Customer Support Works From Home?
Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges.
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The Humanoid Touch: How AI is Changing Customer Experience
Contact centers need to understand how they can improve the flow of customer engagement to reap the benefits of AI-infused approaches
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Avaya Files for Chapter 11 Bankruptcy, Looks Ahead
It's underlying business is just fine, CEO Kevin Kennedy says -- it is just its financial structure that needs a reboot.
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Call Center Employees: The Superheroes of Customer Experience
Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience, with the ability to build long-term brand loyalty and shape the customer journey. Positive outcomes for every customer interaction is critical.
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How to Shush Your Customers' Twitter Complaints
Simultaneously with Twitter's announcement, Salesforce reports it will support integration with these new tools.
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