Articles
Tag: call center agents
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Customer Service Agents Simply Want a Fair Shake
A career in customer service can be challenging and service agents' efforts are often underappreciated across the organization.
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Why the Subscription Economy Needs to Focus on Customer Retention
In the subscription economy, brands need to react quickly to keep customer churn to a minimum.
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Call Center Leadership: Looking to the New Year
Call center leaders caught up with CMSWire and shared their focus areas for improvement in agent experience and business outcomes.
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6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.
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What Is Predictive Dialing and How Can It Help Call Centers?
Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components.
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