Articles
Tag: automation (page 9)
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Can BIMI Help Marketers Build Customer Trust?
How BIMI (Brand Indicators for Message Identification) can do for email marketing what https in front of a web address did for websites.
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Adobe Announces Milestone in AI-Capabilities Usage for Adobe Experience Cloud
Salesforce shared a new milestone in a recent blog post around the implementation and customer usage of AI in its Adobe Experience Cloud.
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Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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Intuit Acquires Mailchimp for $12 Billion, D4t4 Updates Celebrus CDP & More CX News
Intuit acquired Mailchimp for $12 billion in a big boost for email marketing software, leading our news roundup in CX for the week.
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The Magic Number of Process Automation Platforms? 3 to 5
A common mistake in process automation is assuming a solution that worked well in one instance will work well across the board.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Microsoft, LinkedIn, Teams Pulled Together, Google Offers up Spaces & More News
Microsoft adds muscle to Teams, Google offers everyone some Spaces, Automation Anywhere may be looking at an IPO and more digital workplace news.
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The Impact of Automation on Employee Experience
While many companies have automated their work processes, it could have a negative impact on employee experience. Here's how to avoid that outcome.
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Email Marketing’s Increasing Role as Third-Party Cookies Disappear
Five ways email marketing’s role will grow as priorities shift in response to the sunsetting of third-party cookies.
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Here Is Where Businesses Are Spending Their Money on Customer Experience
There are no shortages CX-related technologies in which companies could invest their money and resources. Here is where they are actually spending their money.
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Microsoft 365’s New Price Tier, RingCentral Dials In to the Hybrid Workplace & More News
Microsoft ups the price of MS 365 for the first time in 10 years, RingCentral improves its digital workplace offering and Toshiba puts its head in the cloud.
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Trello Unveils New Pricing, Low-Code Automation Features
The collaboration and workflow management software company aims to attract more users with low cost, easy-to-use features.
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4 Ways Conversational AI Is Improving the Customer Experience
Conversational AI is changing the way people relate with machines, enabling humans to have conversations with machines.
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Why Humans Should Remain Central to Digital Recruiting
While digital tools can help with the applicant experience, we have to remain careful with the amount of automation we use in the process.
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