Articles
Tag: automation (page 8)
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Bringing Customer Experience and Automation to the Last and First Mile
This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences.
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Automation Anywhere Releases New Contact Centers Solution
Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution.
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Gartner Sees Market Slowdown, Cisco, Lumen Release Cloud UC Manager & More News
Gartner lists its top content service providers, SAP and Qualtrics partner for better UC and Microsoft buys Clear for automating SAP, Oracle connections.
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Customer Experience Automation and the Human Touch
Although AI shouldn’t take over everything, it can automate tasks to reduce friction and create room for humans to shine.
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Twilio Announces Twilio Engage, Company's Latest Marketing Automation Platform
Twilio announced the launch of Twilio Engage last week, an automation platform aimed at helping marketers deliver omnichannel campaigns fit for the digital era.
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4 Ways Chatbots Can Fail at Customer Experience
Chatbots are growing in use, but despite their advantages, there are times that chatbots don’t provide better CX. For now...
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Facebook Brings Metaverse to Europe with 10,000 Hires, IBM Rebrands & More News
In this week's workplace news, Facebook and IBM rebrand, Zoho upgrades Zoho One, Alfresco adds compliance tech to it portfolio and more.
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The McDonald’s Model for Human-Machine Collaboration
An early attempt at technological augmentation of workers at scale offers lessons for a fresh wave of adopters.
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Why Enterprise AI Needs Human Intervention
In the wake of the Pegasus Spyware controversy there were calls from many quarters for deeper control of AI by humans. Is it necessary?
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Qualtrics Announces Upcoming Release of Experience ID
Today Qualtrics announced the upcoming release of Experience ID, the company’s newest addition to its Experience Management (XM) operating system.
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What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp
Getting behind the largest acquisition of a standalone marketing provider — Intuit's $12 billion grab of Mailchimp.
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Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News
Moz releases new SEO tool, Blueshift updates customer data platform (CDP) and more CX news
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Sprinklr Announces Sprinklr Modern Care
Sprinklr today announced its new AI and automation features — dubbed by the company as the “next generation of Sprinklr Modern Care.”
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Human-Machine Collaboration in 2021: The Machines Are Ready. Is Your Business?
Human-machine collaboration is where we are today, and it isn't about technology. This is about a mind shift in how businesses approach how we work.
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