Articles
Tag: automation (page 5)
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Financial Services Customer Experience: 3 Success and 3 Failures
Financial services companies are spending significant amounts of their budgets on CX but despite the financial commitment, the actual results are only so-so.
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Why Marketers Are Thankful This Holiday Season
What makes marketers thankful this holiday season? Technology, their teams and everything in between, they told CMSWire.
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Do You Need Customer Journey Orchestration?
Will marketing automation or customer journey orchestration meet your needs? There's no hard and fast answer, but this criteria will help you decide.
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What Is Marketing Automation and How Does It Help Marketers?
We explore the definition of marketing automation software, its features, components, how is it used and what the benefits are for marketers who implement it.
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Twitter Buys Messaging Platform Quill, Microsoft and Adobe’s Productivity Partnership and More News
Microsoft and Adobe deepen their productivity partnership, Twitter looks at new offerings with Slack competitor Quill and more digital workplace news.
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Call Center Support Operations: Teams of Experts, Automation or Both?
Some companies enable callers to access a team of experts for support, while others have IVR trees before a caller can speak to a human being.
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How AI-Based Marketing Can Improve Customer Retention
This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.
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Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
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A Workplace Survival Guide for 2022
We made it to December. Let the 2022 tech prophecies begin.
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Creating a More Progressive Digital Marketing Strategy
Marketing teams are under pressure to stand out from their peers at a time where the proliferation of consumer platforms is complicating outreach efforts.
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Artificial Intelligence Is About Collaboration, Not Job Elimination
Workers should stop looking at AI as a threat to employment, and look at it as a way of helping them achieve goals. Here's why.
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Workato Gets $200M to Accelerate Enterprise Automation
The latest funding follows a $110 million investment earlier this year and values the enterprise automation platform at $5.7 billion.
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Kyndryl Flies Free Of IBM, Google Workspace Gets FedRamp Secured & More News
IBM and Kyndryl part company, Google Workspace gets FedRamp security certification, Microsoft makes changes to OneDrive access and more digital workplace news.
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Bringing Customer Experience and Automation to the Last and First Mile
This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences.
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