Articles
Tag: automation (page 4)
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Turbocharge Your Marketing Strategy With Email Automation
People get billions of emails each day. Learn how email automation can help you stand out from the crowd and make campaigns a breeze.
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Balancing AI and the Human Touch in CCaaS Deployment
AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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Reasons Why Ethical Conversational Design Is Vital for Enterprise AI
In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
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What Intelligent Process Automation Can Contribute to the Hybrid Workplace
How can intelligent process automation support the new era of hybrid working?
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CX Decoded Podcast: Scott Brinker on Rise of Low- and No-Code in Marketing Tech
CX Decoded Podcast caught up with Scott Brinker, creator of the Martech Supergraphic, to discuss the emergence of no- and low-code in marketing technology.
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We Know Chatbots Are Falling Short, But Why?
Customer experience chatbots have been a major disappointment. Here's why.
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How Industry 5.0 Might Deliver Human-Centric Work Cultures
"Attention to human factors has been particularly sparse” with Industry 4.0. Industry 5.0 must set that imbalance right.
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Cloudinary Acquires Video Software Provider Indivio
Cloudinary has acquired Indivio, which provides video software for personalized marketing experiences.
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Use Next Best Action to Elevate Your Customer Experiences
Customers don’t all have the same preferences, nor do they exhibit the same behaviors. Enter next best action.
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Hit an Analytics Bottleneck? Here's How to Get Unstuck
Sometimes people hit a wall when working with data. Here are some common bottlenecks and how to get unstuck.
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What Is a Call Center? A Detailed Guide
Today, almost all organizations handle both email and telephone queries. This means the call center and contact center labels are often used interchangeably.
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What Analytics Trends Should Marketers Expect in 2022?
Marketers must consider how current trends impact their teams and deliverables for their clients.
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Vista Equity Partners Invests in BlueConic, ActiveCampaign Adds Apps and More News
Catching up on the news of the week in customer experience and digital marketing software circles, leading with a large investment for BlueConic.
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Mastercard to Acquire Dynamic Yield, Adobe Has Executive Changes and More News
Mastercard has acquired Dynamic Yield from McDonald's, and Adobe has executive changes, leading off our news column.
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