Articles
Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
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To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
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ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
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Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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OSF Digital has extended its global footprint through the acquisition of Netnomics, a Germany-based CRM agency.
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Want to enhance your brand's customer experience strategies? Learn how with these five AI in CX best practices.
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While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
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Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
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Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
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Data automation can help unify customer data across your organization and allow your teams to deliver better customer experiences.
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How can you ensure you don’t make email marketing mistakes that break trust between your brand and your audience?
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We need to get smarter at how we source and administratively support talent, in order to deliver the next batch of digital workplace projects this year.
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DAM platform Bynder officially moves into the content management space with their acquisition of GatherContent.
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