Articles
People get billions of emails each day. Learn how email automation can help you stand out from the crowd and make campaigns a breeze.
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AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
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How can intelligent process automation support the new era of hybrid working?
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CX Decoded Podcast caught up with Scott Brinker, creator of the Martech Supergraphic, to discuss the emergence of no- and low-code in marketing technology.
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Customer experience chatbots have been a major disappointment. Here's why.
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"Attention to human factors has been particularly sparse” with Industry 4.0. Industry 5.0 must set that imbalance right.
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Cloudinary has acquired Indivio, which provides video software for personalized marketing experiences.
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Customers don’t all have the same preferences, nor do they exhibit the same behaviors. Enter next best action.
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Sometimes people hit a wall when working with data. Here are some common bottlenecks and how to get unstuck.
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Today, almost all organizations handle both email and telephone queries. This means the call center and contact center labels are often used interchangeably.
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Marketers must consider how current trends impact their teams and deliverables for their clients.
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Catching up on the news of the week in customer experience and digital marketing software circles, leading with a large investment for BlueConic.
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Mastercard has acquired Dynamic Yield from McDonald's, and Adobe has executive changes, leading off our news column.
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