Articles
Does AI make a difference in call centers? Experts say yes. Learn the benefits of AI and why the tech has earned a permanent seat in the industry.
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The digital economy is overtaking traditional markets, and it’s spurring a multitude of benefits. But not all industries are seeing those benefits equally.
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Should you email inactive subscribers who haven’t opened or clicked any of your promotional emails in a long time? That is the question.
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Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.
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B2B brands that aren't using influencer marketing are missing out. Discover the real benefits of influencer marketing and how you can tap into them today.
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Discover the CX benefits of implementing a brand-owned voice assistant in your company, and the steps you need to take to get started.
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Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
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To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
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ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
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Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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OSF Digital has extended its global footprint through the acquisition of Netnomics, a Germany-based CRM agency.
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Want to enhance your brand's customer experience strategies? Learn how with these five AI in CX best practices.
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While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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