Articles
Tag: automation
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3 Key Benefits of AI in the Call Center
Does AI make a difference in call centers? Experts say yes. Learn the benefits of AI and why the tech has earned a permanent seat in the industry.
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A Guide to Understanding the Digital Economy (and Thriving in It)
The digital economy is overtaking traditional markets, and it’s spurring a multitude of benefits. But not all industries are seeing those benefits equally.
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5 Truths About Inactive Email Subscribers
Should you email inactive subscribers who haven’t opened or clicked any of your promotional emails in a long time? That is the question.
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How Chatbots Can Enhance Candidate and Employee Experience
Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.
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The 10 Commandments of B2B Influencer Marketing
B2B brands that aren't using influencer marketing are missing out. Discover the real benefits of influencer marketing and how you can tap into them today.
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A Growing Call for Brand-Owned Voice Assistants
Discover the CX benefits of implementing a brand-owned voice assistant in your company, and the steps you need to take to get started.
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Uniphore Acquires Colabo for Knowledge AI and Automation
Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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If You Want to Succeed With Artificial Intelligence in Marketing, Invest in People
Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
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Use Automation to Support Experience, Not to Cut Costs
To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
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ICIMS Acquires Candidate.ID, Sitecore Integrates Acquisitions, More CX News
ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
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AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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OSF Digital Acquires Marketing Automation, CRM Company Netnomics
OSF Digital has extended its global footprint through the acquisition of Netnomics, a Germany-based CRM agency.
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5 Best Practices for Using AI in Your CX Strategy
Want to enhance your brand's customer experience strategies? Learn how with these five AI in CX best practices.
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Outlook for the CX Profession
While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
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