Articles
Tag: automation
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Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design?
Exploring the gap between emotions customers feel and the experiences brands are designing.
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How Low-Code/No-Code Are Changing CX Design
Low-code and no-code apps are empowering customer-savvy employees to design customer experience automations.
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Your Evolutionary Guide to Go-to-Market Efficiency in a Downturn
Don’t be a dinosaur of the business world. Create a new, efficient strategy that will ensure your company survives and thrives.
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Low Code Unleashed: 3 Winning Strategies to Make It Work For You
It's hard to separate the low-code hype from the reality. Here are three areas where you can make a low-code program work for your business needs.
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Marketers Uneducated, Untrained for Artificial Intelligence
Artificial Intelligence has its use cases in marketing, but many marketers remain uneducated or are just beginning to understand its impact.
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Establishing Intelligent Automation ROI Is a Moving Target
Big hopes for the ROI of automation projects don't always pan out. Here's how to gain a clearer picture of if your goals are in sight.
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Modeling Business With AI
Modeling work with AI isn't about trying to replace all the humans. It is about understanding how work is done so that you can optimize it.
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How to Boost Workplace Productivity for the 21st Century
Three primary factors are exerting downward pressure, crimping productivity and pushing organizations to find new ways to turn the trend around.
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5 Ways to Keep CX at the Middle of Digital Transformation
With all of the tech available to assist digital transformations, it’s easy for CX to get lost in the shuffle. These five tips ensure CX stays at the forefront.
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Marketing Automation vs. Customer Journey Orchestration
Marketing automation or customer journey orchestration — which is best? Discover the ins and outs of each, and which will offer your business the most benefits.
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3 Key Benefits of AI in the Call Center
Does AI make a difference in call centers? Experts say yes. Learn the benefits of AI and why the tech has earned a permanent seat in the industry.
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A Guide to Understanding the Digital Economy (and Thriving in It)
The digital economy is overtaking traditional markets, and it’s spurring a multitude of benefits. But not all industries are seeing those benefits equally.
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5 Truths About Inactive Email Subscribers
Should you email inactive subscribers who haven’t opened or clicked any of your promotional emails in a long time? That is the question.
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How Chatbots Can Enhance Candidate and Employee Experience
Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.
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