Articles
Tag: artificial intelligence (page 5)
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Drift Launches Conversation Cloud at FLASH Miami
Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
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What's on Your Artificial Intelligence Compliance, Privacy and Ethics Checklist?
What should CIOs and other data leaders do to protect enterprises and their key stakeholders with artificial intelligence implementations?
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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Modern Hire Launches Automated Interview Tool Backed by Artificial Intelligence
Modern Hire has launched Automated Interview Creator, an AI-enhanced interview tool that helps recruiters find the top applicants quickly.
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The Case for Artificial Intelligence in Content Marketing Use Cases
Marketing content — indispensable to the marketing process — is one area that shows promise for AI-powered tools.
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NLP and Text Analytics Enhance VoC Programs, Boost CX Engagement
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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6 Takeaways From Mobile World Congress Barcelona 2022
See what MWC Barcelona 2022 has in store, including 5G predictions, humanitarian efforts and promising XR advancements.
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Phrasee Announces Real-Time Language Personalization to Automate CX
Phrasee announced new AI technology that allows brands to better understand customer language preferences and automate hyper-personalized experiences.
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3 Ways Data Science Is Key to Customer Experience
Are you getting the most out of your data? Learn how to leverage this information to better understand your customers and strengthen CX .
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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What To Expect at Mobile World Congress Barcelona 2022
Mobile World Congress 2022 Barcelona will be held next week, exploring themes of 5G, connectivity, digital inclusion, diversity and artificial intelligence.
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2 Years Into COVID: What CX Strategies Work Now
COVID has changed the CX landscape as we know it. Learn exactly what customers expect and how to meet their shifting needs with these five CX strategies.
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Bloomreach Valuation Hits $2.2 Billion Following $175 Million Investment
As ecommerce dominates, Bloomreach plans to capture part of the personalization market with new $175 million investment.
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BrightEdge Acquires Oncrawl to Future-Proof Web3 Strategies
Enterprise SEO platforms BrightEdge and Oncrawl merge to further AI-powered decisioning surrounding web performance. Learn more.
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