Articles
Tag: artificial intelligence (page 4)
-
Fulcrum Launches Customer Data Platform, ON24 Introduces ON24 Forums, More News
Fulcrum adds AI to workflows with its CDP, ON24 offers live engagement experience with Forums, Neustar announces identity resolution capabilities, more CX news.
Continue reading...
-
If You Want to Succeed With Artificial Intelligence in Marketing, Invest in People
Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
Continue reading...
-
Use Automation to Support Experience, Not to Cut Costs
To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
Continue reading...
-
Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among other enhancements.
Continue reading...
-
What Are Intelligent Virtual Agents (IVAs)?
A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today.
Continue reading...
-
ICIMS Acquires Candidate.ID, Sitecore Integrates Acquisitions, More CX News
ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
Continue reading...
-
AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
Continue reading...
-
OSF Digital Acquires Marketing Automation, CRM Company Netnomics
OSF Digital has extended its global footprint through the acquisition of Netnomics, a Germany-based CRM agency.
Continue reading...
-
Optimove Acquires Kumulos, Blink CX Joins Alida Partner Network, More News
Optimove expands offerings with Kumulos acquisition, Reputation announces Competitive Intelligence tool for deeper analytics insights and more CX news.
Continue reading...
-
5 Best Practices for Using AI in Your CX Strategy
Want to enhance your brand's customer experience strategies? Learn how with these five AI in CX best practices.
Continue reading...
-
Google Says It 'Reimagines' Contact Center Customer Experience With New Solution
With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution.
Continue reading...
-
Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
Continue reading...
-
Web3 and Metaverse Glossary: Every Term You Need to Know
It can be hard to keep all the Web3 and metaverse terms straight. Luckily, this easy-to-use glossary makes it a snap to keep track.
Continue reading...
-
Building Look-Alike Audience Modeling in the First-Party Data Era
The rise of new privacy measures will result in big changes to marketing strategy. Learn how you can create look-alike audiences with only first-party data.
Continue reading...
