Articles
Tag: artificial intelligence in marketing (page 5)
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Voice of the Customer Paradigm Shift: Transactional to Sentiment
Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment.
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NLP and Text Analytics Enhance VoC Programs, Boost CX Engagement
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
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6 Takeaways From Mobile World Congress Barcelona 2022
See what MWC Barcelona 2022 has in store, including 5G predictions, humanitarian efforts and promising XR advancements.
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Phrasee Announces Real-Time Language Personalization to Automate CX
Phrasee announced new AI technology that allows brands to better understand customer language preferences and automate hyper-personalized experiences.
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3 Ways Data Science Is Key to Customer Experience
Are you getting the most out of your data? Learn how to leverage this information to better understand your customers and strengthen CX .
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What To Expect at Mobile World Congress Barcelona 2022
Mobile World Congress 2022 Barcelona will be held next week, exploring themes of 5G, connectivity, digital inclusion, diversity and artificial intelligence.
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2 Years Into COVID: What CX Strategies Work Now
COVID has changed the CX landscape as we know it. Learn exactly what customers expect and how to meet their shifting needs with these five CX strategies.
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Bloomreach Valuation Hits $2.2 Billion Following $175 Million Investment
As ecommerce dominates, Bloomreach plans to capture part of the personalization market with new $175 million investment.
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BrightEdge Acquires Oncrawl to Future-Proof Web3 Strategies
Enterprise SEO platforms BrightEdge and Oncrawl merge to further AI-powered decisioning surrounding web performance. Learn more.
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Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
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Radar Raises $55 Million Series C to Drive Next-Gen Location-Aware CX
$55 million in new capital will allow geofencing platform Radar to expand location-aware services, transforming the state of customer experience marketing.
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Does Your Artificial Intelligence Strategy Include XAI?
This article looks at eXplainable AI (XAI) and why it should be a part of your brand’s AI strategy.
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Clearbit Launches New Data Activation Platform for B2B Marketers
Clearbit announces new real-time intelligence platform, allowing B2B marketers to easily capture more accurate and informative customer data.
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LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
LivePerson announces new conversational AI capabilities, including routing and actions abilities that can assist customer service, sales and marketing teams.
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