Articles
Tag: amazon
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A Decade of Dramatic Change in Digital Customer Experience
The greatest changes in customer experience over the past decade have been in the ways customers interact with brands.
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Big Tech Enters New Era of Scaled Back Ambitions as Stock Market Contracts
Wall Street wants profit, not long-term growth, and Big Tech is delivering. But at what cost?
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How Amazon SageMaker Studio Assists Marketers With Machine Learning
Marketers are always challenged to raise their machine learning knowledge, but have a few options to do so without being overwhelmed by programming code.
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Tech Giants Dominate Quantum Computing But It's Still Anybody's Game
Amazon, Google, Microsoft, Intel and IBM are making big investments, but the race to harness quantum computing in the enterprise is still beginning.
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Cooling Stock Market Has Tech Employees Exploring Options
Stock-based compensation is less exciting when the stock goes down. Amazon's struggles this year point to a stormy forecast for the other tech giants.
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Tech Giants Corner Quantum Computing, Worker Engagement Declines & More News
As quantum computing adoption grows, the market is being divided up by big tech, engagement takes a dive, Zoom develops remote working strategy and more news.
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The Best Tech and Business Books of 2021
Tech reporter and contributor Alex Kantrowitz shares his picks for the top business and technology books from last year.
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Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
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Amazon to Offer New Initiatives to Incentivize Learning Cloud Tech Skills
AWS announced four new initiatives intended to broaden access to learning about new career possibilities.
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3 Customer Experience Lessons Brands Can Learn From Amazon
When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant?
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Amazon, Microsoft, Google Are Top Cloud Providers, But That May Not Always Be
While it's clear that AWS, Microsoft and Google are dominating the cloud space, there are no guarantees that this will always be the case. Here's why.
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Hootsuite Acquires Heyday, HubSpot Names New CEO and More CX News
Hootsuite made a big $48 million acquisition, HubSpot has a new CEO, FullStory raises $400 million and more CX news.
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Teams Integrated Into Windows, Knowledge Workers To Stay Home and More News
Microsoft shows off Windows 11 for the workplace, Workplace from Facebook adds communication muscle, knowledge workers will work remotely and more news.
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Invoca Acquires DialogTech, Contentsquare Raises $500M & More CX News
In this week's CX Newsbyte there are acquisitions, increasing brand evaluations, AI and sentiment analytics news and more from the world of CX and marketing.
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