Articles
Tag: ai (page 9)
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Why Artificial Intelligence Won't Replace the Human Workforce
While AI is gaining traction in the enterprise, it is unlikely it will ever replace good employees. Here's why.
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Ethical AI Is Easier Said Than Done, But We've Got to Start Somewhere
In spite of the number of frameworks available, there's no common, global, agreed-upon standard for benchmarking and implementing ethical and explainable AI.
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Why Ethical AI Won't Catch On Anytime Soon
Artificial intelligence is rapidly gaining ground in the enterprise, but the same can't be said for ethical AI. Here's why implementation is lagging.
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Genesys Launches New Customer Engagement Platform
Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI.
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4 Ways AI Should Be Playing a Role in Your DX Strategy
AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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Where Does Technology Fit in Customer Experience?
Customer experience is at its heart a human endeavor, but the right technology can move the dial on CX efforts.
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Gloat Nets $57 Million to Expand Talent Marketplace Platform
Platform that utilizes AI to connect employees with internal work will use the money for product development and market expansion.
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The Next Best Action: Where AI Can Help With Content Recommendations
Marketers are seeing great potential in using AI to recommend highly targeted content to users in real time.
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What’s Next for Conversational AI?
We're barely scraping the surface of what conversational chatbots can do. So what comes next for conversational AI?
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Microsoft's Interest in Nuance Is More Than Just Cloud
Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.
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Why Is Marketing Personalization So Hard?
While many marketers see personalization as the way forward, the challenges getting there can be daunting.
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Boomtown Launches New End-to-End CXM Platform
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI.
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CX Decoded Podcast: Taming the Martech Chaos With Anita Brearton
CX Decoded Podcast caught up with Anita Brearton, who provides tips on how to tame the marketing technology stack chaos.
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7 Takeaways From CMSWire's DX Summit 2021 Spring Edition
CMSWire's own DX Summit Spring conference was last week and here we share seven of the biggest takeaways from the event.
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