Articles
Tag: ai (page 2)
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If You Want to Succeed With Artificial Intelligence in Marketing, Invest in People
Marketing won’t deliver on AI’s promise unless the human side of the equation is given equal attention.
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Use Automation to Support Experience, Not to Cut Costs
To unlock the potential of automation and AI, we need to put humans at the center and design systems that work with, not against or instead of them.
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Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among other enhancements.
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Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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Microsoft Teams Marks 5 Years With Collaboration Upgrades, Google Improves Smart Canvas, More News
Microsoft Teams celebrates its 5th birthday, Google adds functionality to Smart Canvas and news from Zoho, FutureAI and Laserfiche rounds out this week's news.
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What's on Your Artificial Intelligence Compliance, Privacy and Ethics Checklist?
What should CIOs and other data leaders do to protect enterprises and their key stakeholders with artificial intelligence implementations?
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Modern Hire Launches Automated Interview Tool Backed by Artificial Intelligence
Modern Hire has launched Automated Interview Creator, an AI-enhanced interview tool that helps recruiters find the top applicants quickly.
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The Case for Artificial Intelligence in Content Marketing Use Cases
Marketing content — indispensable to the marketing process — is one area that shows promise for AI-powered tools.
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LinkedIn Acquires Oribi, Jivox Debuts Digital Commerce Marketing, More News
LinkedIn acquires Oribi, NICE debuts AI tools to optimize CX and more customer experience and digital marketing news.
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6 Takeaways From Mobile World Congress Barcelona 2022
See what MWC Barcelona 2022 has in store, including 5G predictions, humanitarian efforts and promising XR advancements.
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Phrasee Announces Real-Time Language Personalization to Automate CX
Phrasee announced new AI technology that allows brands to better understand customer language preferences and automate hyper-personalized experiences.
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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2 Years Into COVID: What CX Strategies Work Now
COVID has changed the CX landscape as we know it. Learn exactly what customers expect and how to meet their shifting needs with these five CX strategies.
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How Compassion Can Benefit Customer Experience
Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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