Articles
Tag: ai
-
AI Writing Software for Marketing, Part 2: Challenges, Limitations
Second in a miniseries on how businesses can leverage AI writing software in their marketing departments. In this article, we learn about AI's limitations.
Continue reading...
-
How Proactive, Real-Time Responses Boost Your Customer Experience Program
Powering through your CX program manually likely won't do the trick. It's time to turn to artificial intelligence and machine learning.
Continue reading...
-
What's the Impact of Conversational AI for Contact Centers?
The human voice is empathetic, remorseful, understanding and unique. But conversational voice AI is catching up — because contact centers are paying up.
Continue reading...
-
Can Conversational AI Improve the Online Retail Experience?
The pandemic, which largely restricted physical interaction, meant that both retailers and consumers had to learn and adapt to digital communication tools.
Continue reading...
-
How Marketers Can Upskill for the AI Economy
From content creation to predictive analytics and digital voice agents — artificial intelligence can be a powerful marketing tool if you know how to use it.
Continue reading...
-
AI Writing Software for Marketing, Part 1: The Basics
This is the first in a miniseries on how businesses can leverage AI writing software in their marketing departments. Does it make sense for your marketing?
Continue reading...
-
What’s SMS Got to Do With Conversational AI?
SMS has been around for a while — and it’s only getting smarter. How can you use this communication method in your marketing efforts?
Continue reading...
-
A Look Back at Gartner's Data and Analytics Summit 2022
Data and analytics are the lifeblood of modern companies and, like so many other things tech-based, they are evolving.
Continue reading...
-
How AI Is Shaping the Future of Customer Interactions
Artificial intelligence isn’t going anywhere. In fact, it’s beginning to take the lead on customer interactions — but not without challenges.
Continue reading...
-
Oracle, Sephora Face Data Privacy Woes, Medallia Acquires Mindful, More CX News
Oracle, Sephora face data privacy woes, Medallia acquires Mindful, Lily AI closes $25M Series B, Neustar partners with InfoSum, more CX news.
Continue reading...
-
How You Can Win With AI and Customer Experience
No matter how much we automate things, there will invariably be a time when a human wants to talk to other humans.
Continue reading...
-
Great CX + EX: The Formula for the Total Experience
When EX and CX are aligned, it can have a profound impact on a business's performance.
Continue reading...
-
Top Conversational AI Metrics for CX Professionals
Conversational AI is becoming an invaluable tool for brands of all types. Which metrics will help you best determine the success of your AI efforts?
Continue reading...
-
Sentient or Not, Google’s LaMDA Chatbot Is Some Seriously Powerful Tech
You might soon speak with LaMDA as a friend and get it to shape your online experience.
Continue reading...
