Articles
Tag: ai
-
Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
Continue reading...
-
Why the Adoption Rate for Explainable AI in Financial Services Is Expected to Grow
Moving to “explainable AI” will remove much of the mystery around AI, and, as a result will drive adoption of more AI-driven services.
Continue reading...
-
OpenText Acquires Zix, Verbit Raises $250M & More News
Another busy week of news in digital marketing and customer experience, as we head into the Thanksgiving break.
Continue reading...
-
Artificial Intelligence Is About Collaboration, Not Job Elimination
Workers should stop looking at AI as a threat to employment, and look at it as a way of helping them achieve goals. Here's why.
Continue reading...
-
Call Center Technology Trends for 2022
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues.
Continue reading...
-
The Emerging Public-Private Partnership in AI
The relationship between data, AI and governments is tricky — with the potential to deliver revolutionary change or undesirable outcomes.
Continue reading...
-
6 Ways AI-Based Personalization Is Improving the Customer Experience
AI, ML and NLP are changing the ways brands interact with customers. This article will look at the ways they are shaping marketing personalization.
Continue reading...
-
Getting Smart Answers With Intelligent Search
Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.
Continue reading...
-
Conversica Adds ABM Capabilities, Litmus Updates Email & More CX News
Catching up on the news of the week in customer experience and digital marketing software circles.
Continue reading...
-
Azure Services Platform Provider, 3Cloud Acquires CCG Analytics
Microsoft Azure services platform 3Cloud announced its acquiring CCG Analytics, a Tampa FL-based data analytics and consulting firm.
Continue reading...
-
How AI Is Being Used to Protect Customer Privacy
This article will look at the ways that AI is being used to help protect customer privacy.
Continue reading...
-
6 Takeaways from the CMSWire DX Summit Fall 2021 Conference
We dig into the key takeaways from the Fall 2021 series finale of the virtual CMSWire Digital Experience Summit.
Continue reading...
-
Customer Experience Automation and the Human Touch
Although AI shouldn’t take over everything, it can automate tasks to reduce friction and create room for humans to shine.
Continue reading...
-
5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
Continue reading...
