Articles
A look at the potential of ChatGPT for automating customer service, providing personalized interactions and gathering valuable customer insights.
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The innovative tool allows customers to turn words and phrases into custom images, all within their existing licensing package.
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Get the lowdown on ChatGPT, the language model revolutionizing employee experience and beyond. Learn what it is and what it can do in this must-read article.
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A few key trends that I expect we’ll see in the year for customer experience.
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How ChatGPT and generative AI could radically change the way marketers produce product content from product information.
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The content moderation battle was intense, but it's got nothing over the one coming for AI ethics.
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AI security tools can help your organization gain access control, but remember: customers and employees want trustworthy AI practices.
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Microsoft announced a new partnership with OpenAI on Jan. 16; 10,000 layoffs two days later; and on Jan. 23 a multi-billion-dollar investment in OpenAI.
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To achieve tangible value from AI investment, companies should rethink the way humans and machines interact within today’s working environments.
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Impending recession, continued inflation and changing consumer spending mean marketing pros must grow and adjust.
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The new art and science of “scalable influence" allows for the framing and accelerating of consumer choices.
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The more sophisticated we become in using AI about people, the more human we need to become.
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Conversational AI uses machine learning for apps that humans can speak to interact with. Learn how this technology powers chatbots and much more.
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Synthetic data could impact privacy models, automation for video, audio and display ads, AI for customer service, product development and training.
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