Articles

Tag: ai in cx 21

How to Introduce AI Into Your Marketing and Customer Experience Practices

Wilson Raj | May 28, 2021

Artificial intelligence is fast becoming as fundamental to customer experience as CX has become to the business.

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When Is a Bicycle Not a Bicycle and Other Questions to Ask When Implementing AI

Alan J. Porter | May 13, 2021

Machine learning is not yet able to cope with unintended double-entendres.

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Use AI Thinking to Improve Customer Experience

Tim Kulp | May 3, 2021

The prepackaged AI tools won't provide the biggest help for your customer experience, but the thinking behind the design and creation of AI systems can be.

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Tag: ai in cx 21

How to Introduce AI Into Your Marketing and Customer Experience Practices

When Is a Bicycle Not a Bicycle and Other Questions to Ask When Implementing AI

Use AI Thinking to Improve Customer Experience