Articles
Tag: adaptive case management
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2016 Contributors of the Year: Deb Miller
The proof is in the details. And the details are what Deb Miller focuses on in her monthly column for CMSWire. Miller picks apart the elements that create winning customer experiences, whether looking through a wide lens at how the banking industry is reinventing its customer interactions or on a
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The Battle for Digital Transformation: Process vs. Data
It’s been 30 years since Tom Cruise's “Maverick” battled his fellow fighter pilot “Iceman” to be Top Gun. They engaged in a classic struggle that had first one then the other gain the edge.
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Robots Rising: The Future of Knowledge Work
He may not be as smart as Watson or Lieutenant Commander Data. He's definitely not as strong as the new FANUC M-2000iA/1700L that can lift 1.7 tons — the equivalent of two small cars or 24 people. And he is certainly not as pretty as the robot “clones” on
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CMSWire's Top Contributors 2013 - Deb Miller
When you hear "adaptive case management," what comes to mind? Business process management, document capture, content management? How about the Wizard of Oz? The invention of ice cream cones? The Rolling Stones? Deb Miller brings all of these references to play in her articles, which ground abstract concepts in commonly
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Reflections on Time: The Race for Competitive Advantage
We have an obsession with time. Whether spending it, saving it or traveling through it, we are addicted to the notion of time as a competitive advantage. Don’t be fooled by lessons from Aesop’s fables or the Rolling Stones about the value of patience.
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Navigating a New Era of Client Retention
The insurance industry is experiencing a major shift in market behavior. Whether this becomes a perfect storm for failure or a new growth opportunity will depend on the insurer’s ability to respond to the sea change. In this month’s article in my ACM series, I take a look at
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Data Visionary, Deja Vu: Creating Information-Driven Innovation
Data Visionary, Déjà Vu is not the name of a rock band I intend to form, but rather my look at the role technology plays in advancing information-driven innovation. To do this, I consider examples from the past that build foundations for an exciting future. Information-Driven Innovation As followers of
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Oracle's BPM Suite Update Supports Adaptive Case Management, Adds New Process Accelerators
What large company doesn't need to make itself more efficient? However businesses define that term, and no matter what sector they are in, companies like Oracle are working to make their business decision management more unified and standardized.
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Oz the Great and Powerful: How ACM Transforms the Customer Experience
It’s Oscar season again and while Argo and Life of Pi walked away with the awards this year, I've been thinking about a past classic. In this article of my ACM series, I look through the lens of three iconic scenes from The Wizard of Oz to see how case
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The Many Faces of Case Management: Operational Excellence for the Energy Sector
I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry.
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The Curious Case of the Courts' CIO: How ACM Solves the New Service Delivery Challenge
Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems.
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How ACM Delivers 3 Elements Critical for Business Transformation Success in 2013
It is traditional at this time of year to take some time to assess the closing year and to look ahead. No surprise to those who follow my CMSWire article series, I see tremendous value and continuing opportunities for applying case management in 2013 and beyond.
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How Adaptive Case Management Can Help in the Battle for Same Day Delivery
The award for special delivery arguably goes to Santa Claus, but this holiday season delivery may also prove to be the competitive edge for retailers. In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery.
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A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges
Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis.
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