Articles
Tag: acm
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Navigating a New Era of Client Retention
The insurance industry is experiencing a major shift in market behavior. Whether this becomes a perfect storm for failure or a new growth opportunity will depend on the insurer’s ability to respond to the sea change. In this month’s article in my ACM series, I take a look at
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Data Visionary, Deja Vu: Creating Information-Driven Innovation
Data Visionary, Déjà Vu is not the name of a rock band I intend to form, but rather my look at the role technology plays in advancing information-driven innovation. To do this, I consider examples from the past that build foundations for an exciting future. Information-Driven Innovation As followers of
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Oracle's BPM Suite Update Supports Adaptive Case Management, Adds New Process Accelerators
What large company doesn't need to make itself more efficient? However businesses define that term, and no matter what sector they are in, companies like Oracle are working to make their business decision management more unified and standardized.
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Oz the Great and Powerful: How ACM Transforms the Customer Experience
It’s Oscar season again and while Argo and Life of Pi walked away with the awards this year, I've been thinking about a past classic. In this article of my ACM series, I look through the lens of three iconic scenes from The Wizard of Oz to see how case
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The Many Faces of Case Management: Operational Excellence for the Energy Sector
I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry.
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The Curious Case of the Courts' CIO: How ACM Solves the New Service Delivery Challenge
Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems.
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How ACM Delivers 3 Elements Critical for Business Transformation Success in 2013
It is traditional at this time of year to take some time to assess the closing year and to look ahead. No surprise to those who follow my CMSWire article series, I see tremendous value and continuing opportunities for applying case management in 2013 and beyond.
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How Adaptive Case Management Can Help in the Battle for Same Day Delivery
The award for special delivery arguably goes to Santa Claus, but this holiday season delivery may also prove to be the competitive edge for retailers. In this article, I take a look at the latest moves by Walmart and Amazon to extend Santa’s supply chain with same-day delivery.
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A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges
Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis.
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A Simple Plan: How Lenders Prepare for the Future with Adaptive Case Management
Here is part two of last month’s article "A Simple Plan: Why Lenders Need Adaptive Case Management." In this installment we’ll focus on process improvement with case management to help lenders prepare for the future.
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A Simple Plan: Why Lenders Need Adaptive Case Management
While it's no secret that lenders are looking for better ways to simplify, streamline and continuously improve the loans, credit and financing processes within their organizations, it's not always clear to them what changes will have the greatest impact.
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The Past, Present and Future of Case Management
Conversation with industry veteran reveals how case management can help enterprises get the most from the latest technology trends like “Big Data,” mobile and social For this month’s article in my ACM series, I decided it was time to “get a little help from my friends.
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Winning the Hearts and Minds of Customers Through Case Management
"It’s about honoring the customers’ time.” -- Director, Customer Care I have been immersed in the world of process improvement, BPM and case management for years now, and over that time have heard any number of reasons WHY the discipline and its related technologies are valuable.
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Being Human: Why Knowledge Workers Need Adaptive Case Management
If a ghost, a werewolf and a vampire can appreciate how difficult it is Being Human, so can a BPM practitioner” -- Anonymous How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult,
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