Articles
Your gut may tell you one thing, your data another, but ultimately, it’s what your customers tell you through their actions and behaviors that matters most
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Companies like to talk about being customer centric. The trouble is, most are doing more talking than listening.
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Why are you still building marketing campaigns based on customer segments, a practice that was popular at about the same time as parachute pants?
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True one-to-one marketing is closer than ever before. But if you’re counting on the same old customer segmentation, you're going to lose out on the opportunity.
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Audience-centric brands aren't just data-driven, they're using the intent behind the action to deliver more relevant products and content.
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Successful companies don’t focus on customer segments — they look for audience signals.
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