How to Design a Sophisticated VoC Program
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Art Harrison
Art Harrison is the co-founder and chief growth officer at Daylight. With more than 20 years of experience in the technology industry, Art started his career as an entrepreneur, building...
Jennifer Torres
Jennifer Torres is a freelance writer and former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and previously served as a marketing officer at...
Dom Nicastro
Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Andie Burjek
Andie Burjek is a writer based in Chicago and a regular contributor to CMSWire.
Tue Sottrup
With over 20 years of experience in customer service, Tue is driven by his passion for the industry. Customer experience and engagement is an integral part of any business, and...
Timur Asar
Timur Asar is senior director, digital marketing & customer experience at Avanade, advising companies how to maximize the impact of every customer’s digital touchpoint. His interests include marketing technology, digital...
Scott Clark
Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...
Alan J. Porter
Alan J. Porter is the Chief Content Architect at Hyland Software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. He is...