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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By: Avtex Logo

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Great CX Doesn't Happen by Accident

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

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People Covering Customer Experience

Jennifer Torres

Jennifer Torres

Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other

Nathan Eddy

Nathan Eddy

Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.

Dom Nicastro

Dom Nicastro

Dom Nicastro is an award-winning journalist and radio personality based in Manchester, NH. He currently serves as managing editor for Simpler Media Group's CMSWire covering customer experience and marketing. He...

Greg Rodarte

Greg Rodarte

Greg Rodarte is a Principal at Marlin Hawk based in Denver, Colo. He leads executive search and strategic intelligence mandates across commercial and corporate functions. Greg advises healthcare, financial services,...

Nichole Devolites

Nichole Devolites

Nichole Devolites is an award-winning speaker, mentor and practitioner of customer experience and operations. Having been in the tech industry for over 20 years, Nichole has had the honor and privilege of...

Christine Crandell

Christine Crandell

Christine Crandell is President of New Business Strategies, a customer alignment consulting firm. She is a recognized practitioner, speaker and author with clients in high technology, services and discrete manufacturing...

Erika Putinsky

Erika Putinsky

Erika is Mailchimp’s VP of customer education. She is a strategic leader that skillfully balances business outcomes while creating an open and inclusive working environment. She is passionate for streamlining...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...