Channels

Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By: Avtex Logo

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Great CX Doesn't Happen by Accident

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Jennifer Torres

Jennifer Torres

Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and...

Atul Jindal

Atul Jindal

Atul Jindal is a senior software and marketing technology consultant, with 10 years of industry experience. He consults businesses in digital transformation with strategies around experience, content and marketing....

Lesley Harrison

Lesley Harrison

Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning...

Michael Manfredo

Michael Manfredo

Michael, senior principal of customer experience for West Monroe Partners, knows a one-size-fits-all solution won’t work with customer experience, so he brings a strategic and human-centered lens and tool set...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Michelle Hawley

Michelle Hawley

Michelle Hawley has worked in digital marketing and journalism for 7+ years and holds an MFA in Creative Writing from Wilkes University.

Imogen Sharma

Imogen Sharma

Imogen Sharma is a freelance writer who specializes in business, science and culture. She's passionate about staying ahead of the curve in the fast-paced world of tech and digital marketing....