How to Design a Sophisticated VoC Program
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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
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Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Dom Nicastro
Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Jennifer Torres
Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and...
Atul Jindal
Atul Jindal is a senior software and marketing technology consultant, with 10 years of industry experience. He consults businesses in digital transformation with strategies around experience, content and marketing....
Lesley Harrison
Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning...
Michael Manfredo
Michael, senior principal of customer experience for West Monroe Partners, knows a one-size-fits-all solution won’t work with customer experience, so he brings a strategic and human-centered lens and tool set...
Scott Clark
Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...
Michelle Hawley
Michelle Hawley has worked in digital marketing and journalism for 7+ years and holds an MFA in Creative Writing from Wilkes University.
Imogen Sharma
Imogen Sharma is a freelance writer who specializes in business, science and culture. She's passionate about staying ahead of the curve in the fast-paced world of tech and digital marketing....