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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

Get up-to-the-minute call center-related news, information, advice, trends and best practices.

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Subject Matter Experts

Tue Sottrup

Tue Sottrup

With over 20 years of experience in customer service, Tue is driven by his passion for the industry. Customer experience and engagement is an integral part of any business, and...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....

Annette Franz

Annette Franz

With 30 years in the customer experience profession, Annette Franz, CCXP, founder and CEO of CX Journey Inc., is an internationally recognized customer experience thought leader, coach, keynote speaker and...

Nathan Eddy

Nathan Eddy

Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.

Fabrice Martin

Fabrice Martin

Fabrice is the head of product for Qualtrics XM discover and customer care, and is responsible for the vision, roadmap and go-to-market strategy for Qualtrics XM discover and customer care...