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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

Get up-to-the-minute call center-related news, information, advice, trends and best practices.

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Subject Matter Experts

Shep Hyken

Shep Hyken

Shep Hyken is a customer service and CX expert, award-winning keynote speaker, and New York Times and Wall Street Journal bestselling author.

Kaia Koglin

Kaia Koglin

Kaia Koglin has more than ten years experience as a technical and freelance writer. She provides engaging and informative content about business, marketing and communications. When not writing, she travels...

Dietmar Rietsch

Dietmar Rietsch

As CEO and co-founder of Pimcore, Dietmar Rietsch deals with new technologies and the digital transformation of companies daily. Dietmar is a passionate entrepreneur who has been designing and realizing...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...

Michelle Hawley

Michelle Hawley

Michelle Hawley has worked in digital marketing and journalism for 7+ years and holds an MFA in Creative Writing from Wilkes University.

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...