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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

Get up-to-the-minute call center-related news, information, advice, trends and best practices.

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Subject Matter Experts

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other

Nathan Eddy

Nathan Eddy

Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.

Nichole Devolites

Nichole Devolites

Nichole Devolites is an award-winning speaker, mentor and practitioner of customer experience and operations. Having been in the tech industry for over 20 years, Nichole has had the honor and privilege of...

Brian Tuite

Brian Tuite

Brian’s background includes enterprise, private equity and VC leadership. He’s held executive positions at MBNA, Bank of America, and SquareTwo Financial. He’s an experienced contact center leader and understands how...

Lior Torenberg

Lior Torenberg

Lior Torenberg is the Head of the Conversation Excellence Lab at Balto, where she conducts academic-level research and creates thought-leading content around the CCaaS industry. She has spearheaded strategic partnerships with...

Dietmar Rietsch

Dietmar Rietsch

As CEO and co-founder of Pimcore, Dietmar Rietsch deals with new technologies and the digital transformation of companies daily. Dietmar is a passionate entrepreneur who has been designing and realizing...