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Artificial Intelligence in CX

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are changing the ways brands interact with customers. By using AI and ML, brands are able to provide, at a greater scale personalized AI-powered chatbots, deliver personalized content, messaging, and ads and product recommendations. AI and ML is also used for customer sentiment analysis in order to gain a better understanding of how customers feel, and what they really want from a brand.

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People Covering Artificial Intelligence in Customer Experience

Jennifer Torres

Jennifer Torres

Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....

Siobhan Fagan

Siobhan Fagan

Siobhan is the editor in chief of Reworked, the premier publication covering the r/evolution of work published by Simpler Media Group, Inc. Siobhan leads the site's content strategy, with a...

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Mike Prokopeak

Mike Prokopeak

Mike Prokopeak is editor in chief at Reworked, the premier publication covering the r/evolution of work, where he leads content development focused on the transformation of the workplace.