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Artificial Intelligence in CX

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are changing the ways brands interact with customers. By using AI and ML, brands are able to provide, at a greater scale personalized AI-powered chatbots, deliver personalized content, messaging, and ads and product recommendations. AI and ML is also used for customer sentiment analysis in order to gain a better understanding of how customers feel, and what they really want from a brand.

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People Covering Artificial Intelligence in Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....

Siobhan Fagan

Siobhan Fagan

A NYC-based writer and editor, Siobhan is the senior managing editor of Reworked/Simpler Media Group, Inc.  Prior to joining SMG she worked as a research consultant at the design consultancy, Helsinki...

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Mike Prokopeak

Mike Prokopeak

Mike Prokopeak is editor in chief at Reworked, the premier publication covering the r/evolution of work, where he leads content development focused on the transformation of the workplace.

Michelle Hawley

Michelle Hawley

Michelle Hawley has worked in digital marketing and journalism for 7+ years and holds an MFA in Creative Writing from Wilkes University.

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...