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Artificial Intelligence in CX

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are changing the ways brands interact with customers. By using AI and ML, brands are able to provide, at a greater scale personalized AI-powered chatbots, deliver personalized content, messaging, and ads and product recommendations. AI and ML is also used for customer sentiment analysis in order to gain a better understanding of how customers feel, and what they really want from a brand.

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People Covering Artificial Intelligence in Customer Experience

Jennifer Torres

Jennifer Torres

Jennifer Torres is a staff reporter for Simpler Media Group/CMSWire and a former newspaper reporter with 15 years of journalistic experience. She is the published author of 10 books and...

Scott Clark

Scott Clark

Scott Clark is a seasoned journalist based in Columbus, Ohio, who has made a name for himself covering the ever-evolving landscape of customer experience, marketing and technology. He has over

Pierre DeBois

Pierre DeBois

Pierre DeBois is the founder of Zimana, a small business digital analytics consultancy. He reviews data from web analytics and social media dashboard solutions, then provides recommendations and web development...

Frank Palermo

Frank Palermo

Frank Palermo brings more than 22 years of experience in technology leadership across a wide variety of technical products and platforms. Frank has a wealth of experience in leading global...

Akshay Sura

Akshay Sura

Akshay is a partner and a composable architect at Konabos Inc., he has over 20 years of experience with a specific focus on content management systems and digital experience platforms...

Mark Ursino

Mark Ursino

Mark Ursino is a technology strategist with a focus in the martech space. His interests include Digital Experience Platforms, marketing technology enablement, and composable product architecture. Mark is currently Senior...

Ryan Bennett

Ryan Bennett

Ryan Bennett is the co-founder of San Francisco-based digital experience agency, Cylogy, Inc, where he focuses on next generation digital experience platforms and public-facing digital customer experience solutions. Ryan has extensive...

Dom Nicastro

Dom Nicastro

Dom Nicastro is an award-winning journalist and radio personality based in Manchester, NH. He currently serves as managing editor for Simpler Media Group's CMSWire covering customer experience and marketing. He...