Latest Articles
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Where Information Management Professionals Should Focus Their Energy
Information management professionals have been expending energy in fruitless pursuits for too long now. A look at what's next.
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More CX Innovation and Experimentation Lessons From Hazel
We can watch what we and family and friends of all ages experience in our daily lives and think about what works and what doesn’t in these customer experiences.
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Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
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Optimizely Acquires Welcome, D4t4 Updates Celebrus CDP & More News
Deloitte, Optimizely and others make acquisitions, Pega adds AI capabilities, Solodev CMS for Kubernetes makes it to the AWS marketplace & more CX news.
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Avoid These 4 Social Listening Pitfalls at All Costs
Through social listening for mentions of the brand's name, products, and services on social media, brands can better refine the customer journey.
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CX Decoded Podcast Holly ONeill of Bank of America on Great Pillars of CXded Autoplay
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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Why Field Research Matters for the Digital Workplace Today
With the current focus on products and features it’s easy to forget that solutions only work well when they work for employees.
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What Will 2022 Bring for Marketing Ops?
Planning for 2022 is just as complicated, if not more so than it was in 2021. Here are some tips for Marketing Ops teams to prepare.
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Why the Adoption Rate for Explainable AI in Financial Services Is Expected to Grow
Moving to “explainable AI” will remove much of the mystery around AI, and, as a result will drive adoption of more AI-driven services.
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GraphCMS Joins Independent Tech Group MACH Alliance
Berlin-based GraphCMS, the company behind content federation platform GraphQL, announced it joined the MACH Alliance.
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How Do You Make Customer Effort Score Data Actionable?
It's one thing to measure a customer's effort using your products or services but how do you take that data and make it actionable?
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Should You Unbundle Your CDP?
Why a more modular approach to first-party data benefits marketing and data teams alike.
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Communications Provider Staffbase Acquires Valo Solutions
Finland-based Valo Solutions is a specialist in employee communications in Microsoft 365, SharePoint and Microsoft Teams.
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Unlocking the Power of Conscious Inspiration
We have inspirational moments daily. These moments often turn into experiences and interactions we have with brands.
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How Should You Measure Employee Engagement in Remote and Hybrid Work?
Enterprises looking to effectively measure and manage employee engagement should use the same metrics across the board. Here's why.
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A Workplace Survival Guide for 2022
We made it to December. Let the 2022 tech prophecies begin.
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8 Tips to Build a Winning Customer Experience Strategy
A thoughtful, dynamic CX strategy is critical to the success of any organization’s CX effort.
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13 Inclusive Design Changes to Increase Your Digital Marketing Engagement
To engage a broader audience, consider incorporating these inclusive design best practices into your marketing campaign planning.
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Mobile Experience Platform Judo Announces $3 Million in Seed Funding
Mobile experience platform Judo announced $3 million in seed funding last week, as the company says it sees growing demand for its platform in new markets.
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4 of the Top Call Center Challenges for the Coming Year
The last 20 months has had a lot changes for all facets of business including call centers and 2022 is coming fast. Here are the biggest hurdles.
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