Latest Articles
OpenAI debuts ChatGPT Plus, Integral Group gets acquired, Yahoo integrates Marin Software, more CX news.
Continue reading...
Learn how to create a seamless experience and leave a lasting impression on your customers.
Continue reading...
Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange.
Continue reading...
A look at the potential of ChatGPT for automating customer service, providing personalized interactions and gathering valuable customer insights.
Continue reading...
The innovative tool allows customers to turn words and phrases into custom images, all within their existing licensing package.
Continue reading...
Personalization is by no means a guarantee your emails will feel more personal.
Continue reading...
How to avoid pitfalls and deliver a smart, composable implementation.
Continue reading...
Chief Customer Officer Kellie Capote discusses the role of the CCO and her data-driven approach to customer experience.
Continue reading...
What this former waiter learned about customer experience, and how he's now using those lessons in his current career.
Continue reading...
The simple cancellation request took 23 minutes and was filled with repetitive questions. Why are more companies are shifting toward this method?
Continue reading...
The ongoing tech turndown is looking more like a takedown, as HubSpot, a marketing automation and CRM provider, slashes 7% of its workforce.
Continue reading...
Developer visibility focuses on understanding goals, dependencies and changes to increase the chance of delivering a valuable and useful product.
Continue reading...
From confusing signup forms to dead-end confirmation pages, learn what to avoid to maximize every signup interaction.
Continue reading...
Explore how architecture, system views, ease of extension and personalization play a role in choosing a Web CMS or DXP.
Continue reading...
The US government wants Google to sell its Ad Manager Suite, which accounts for 12% of its revenue. Advertisers complain of insufficient transparency.
Continue reading...
Experts weigh in on how Southwest can repair damage to its reputation following its holiday travel cancellation debacle.
Continue reading...
The narrative that post-layoff Twitter is doing fine isn’t totally right. The sales operation is struggling badly.
Continue reading...
What buyers value, and actively look for, is journey-step specific content created by trusted sources.
Continue reading...
Automation tools provide better and more consistent insights into your prospects and customers. Here’s how.
Continue reading...
How are CMOs rising to the challenges they are facing in 2023.
Continue reading...