NextGen Customer Service Excellence

Learn from leaders who are accelerating positive business growth through best-in-class customer service, intelligent automation, CDPs, modern chatbots, conversational assistants and personalized engagement.

Topics will include:

• Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More
  
  
• Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points
  
  
• The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World
  
  
• Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch
  
  
• Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022