Digital Experience Summit - Q2 2022

Description

NextGen Customer Service Excellence

Learn from leaders who are accelerating positive business growth through best-in-class customer service, intelligent automation, CDPs, modern chatbots, conversational assistants and personalized engagement.

Topics will include:

  • Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More

  • Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points

  • The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World

  • Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch

  • Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022

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