Do you ever wish you had psychic abilities to determine future industry and market trends? Me too.
Unfortunately, I don't possess the ability.
But reading up on last week's big stories can help give you insight into industry trends you should have on your radar. Read on.
Quick, Give Me the Headlines:
- Comcast and excellent customer service have not historically gone hand in hand. Now, it's trying to put that history behind it. Candace Cui argues we have a thing or two to learn from Comcast’s customer experience team.
- "Blockchain has the potential to address some of the issues we face with digital advertising and marketing, but it is a long way from the solution some people laud it to be," said digital advertising consultant Rob Weatherhead. Find out what other industry insiders think of blockchain's potential impact on marketing.
- Encouraging a growth mindset in your team has many benefits: feedback motivates team members to learn and improve; employees grow their ability to change and adapt skills, behaviors and attitudes; teammates take inspiration through their colleague's achievements; and it builds the habit of sharing knowledge and helping others succeed.
- "The State of Enterprise Work" survey looked at what's ailing the modern workplace.
- Oracle CTO Larry Ellison delivered the keynote address at Oracle Open World and, well, he once again taunted Amazon. He also revealed a new “highly automated cybersecurity" product which complements the autonomous database he recently debuted.
- If you’re interested in further details from Oracle Open World: it expanded its AI-based Oracle Customer Experience Cloud Suite, which now targets IoT.
- As we all know, humans make the best judgment calls, but machines can do tasks faster and more efficiently. This article argues machine learning benefits both customers and employees alike.
- In other news, Sprinklr upgraded its customer Experience Cloud (EC) to includes: enhanced social listening, dozens of new customizable templates, content marketing and more.
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- On Demand — [Workfront Webinar] The 2022 Workplace Survival Guide
- Oct. 19 — [CMSWire Webinar] The Dude’s Guide to Analytics
- Oct. 24 — Mobile Shopping 2017
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Featured Resources
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All signs point to you having a great week ahead. You got it, dude!
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