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Customer Experience
CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.
Getting Started with Customer Experience
Digging Deeper into Customer Experience
People Covering Customer Experience
Alan J. Porter
Alan J. Porter is the Director of Product Marketing at Hyland software. He is a regular writer and industry speaker on various aspects of customer experience and content strategy. He...
Dom Nicastro
Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....
Scott Clark
Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his hometown's first ISP, then moving on to...
Rich Hein
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content...
Justin Racine
Justin Racine serves as Senior Commerce Consultant at Perficient, a global digital consulting firm serving enterprise clients throughout North America. At Perficient, Justin helps clients achieve their business goals through...
Phil Britt
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...
Brian Carlson
Brian Carlson is the Founder and President of RoC (Return on Content) Consulting, a digital content consulting and development firm. He has over 20+ experience as a digital leader and...
Gabrielle Rodgers
Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...
Nathan Eddy
Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.