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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsored By: Avtex Logo

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Manchester, NH-based managing editor for Simpler Media Group's CMSWire....

Yoav Schwartz

Yoav Schwartz

Yoav Schwartz is the CEO and co-founder of Uberflip. A unique combination of a creative and analytical thinker, Yoav has combined his love of technology with his inherent talent for...

Tobias Komischke

Tobias Komischke

Tobias Komischke, PhD, is a UX Fellow at Infragistics, where he serves as head of the company’s Innovation Lab. He leads data analytics, artificial intelligence and machine learning

Carlos Meléndez

Carlos Meléndez

Carlos M. Meléndez is the COO and co-founder of Wovenware, a Puerto Rico-based design-driven company that delivers customized AI and other digital transformation solutions that create measurable value for customers...

Nathan Eddy

Nathan Eddy

Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.

Tim Harnett

Tim Harnett

Tim is the senior manager of research and content for Simpler Media Group. In his role he writes content, market guides and data-driven research reports for all of SMG’s internal...

Jon Miller

Jon Miller

Jon Miller is the CMO of Demandbase. In his role, Miller is responsible for driving Demandbase’s account-based go-to-market and evangelizing its mission of transforming how B2B companies market and sell. Miller...

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Ram Swery

Ram Swery

Ram Swery is the vice president of Experience Management Solution Consulting & Onboarding at Verint, where he is responsible for driving adoption and accelerating time to value of the Experience...