This Week: Best Practices for Lead Scoring + Social Business is Not a Goal

Deep Thoughts About Social Business
For the social enterprise to succeed, organizations must completely rethink their paradigm for business value. And in Deb Lavoy's latest article, we're invited to reflect on social business as an intention,versus a goal.

Are You Ready for a CCO?
The Chief Customer Officer is becoming an important role in the organization, here are 4 ways to know if you are ready for a CCO.

Getting Information Under Control
With all the digital content floating around, it's clear that enterprise content management is changing. Here are 7 ways to deal with information overload.

9 Ways to Increase Customer Loyalty
Learn to foster a culture of greater customer loyalty that will reward you with greater profits.
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