News You Can Use Salesforce TCN OutSystems

The latest in tools, add-ons and surveys from the Friendly State, Don’t Call it Frisco and A-Town.

Busy Week for Salesforce

Put aside those rumors that Salesforce plans to sell itself. The company has some other news this week, too.

If you’ve always wanted to excel at Excel, San Francisco-based Salesforce just made your day with the Salesforce Wave Connector – its new add-on. Company officials claim the app will “instantly transform an Excel spreadsheet into interactive graphs, tables, and charts in the Salesforce Analytics Cloud.”

The Wave Connector is the latest extension of Salesforce's strategic partnership with Microsoft, with the promise that “everyone can be a power user” creating pivot tables, macros and intuitive visualizations with the proverbial “few clicks.”

Some of the features of the add-on are:

  • Sharing dashboards and lenses with colleagues
  • Posting directly within Salesforce1
  • Visualizing spreadsheets from mobile devices

Salesforce Wave Connector is available at the Office App Store. The only remaining question: Should we read anything deeper into this partnership with Microsoft?


Calling for More Analytics

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St. George, Utah-based TCN claims its business intelligence (BI) analytics solution will help call center agents do better jobs.

The company noted that its new solution adds real time BI, analytics and reporting to its cloud-based call center suite — and helps call center agents do better jobs.

"The built-in analytics tool saves time and eliminates error by replacing spreadsheets and manual reports," said Dave Bethers, vice president of enterprise sales at TCN. 

Bethers said the tool helps call centers make more informed decisions on cost and employee forecasting, agent productivity and performance and overall call center performance strategies.

The solution is integrated with TCN's existing cloud-based call center suite, Platform 3.0.

Privately held TCN was founded in 1999. It has 50 employees. It plans to increase existing staff by 25 over the next 18 months. 

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Grappling with Apps

What do over 200 IT decision makers say about app development? According to a recently released report from OutSystems and TechValidate:

  • Mobility is a top focus
  • Off-the-shelf apps don't meet enterprise needs
  • Complex backend integration with numerous systems is the norm

Those are the three key findings from a joint report entitled The “State of Application Development” which focused on “the business and technical priorities and challenges that IT organizations face in developing applications in today’s increasingly complex development landscape.”

Paulo Rosado, CEO of Atlanta, Ga. based OutSystems claims the results show customers are focused on delivery of mobile applications, aren’t getting what they need from packaged applications and need to be able to integrate with a wide variety of technologies.

The full survey results are available upon request.

In addition, OutSystems announced this week the new release for its Rapid Application Delivery (RAD) OutSystems Platform 9, which includes expanded integration, omnichannel experience and improved change management for mobile.