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Call Centers

Call Centers help power organization's sales and support departments across the globe, delivering a broad range of direct customer interactions, across the spectrum of business operations.

Get up-to-the-minute call center-related news, information, advice, trends and best practices.

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NICE CXone -- The Only Complete Next-Gen CX Platform

When it comes to customer experience, almost is not good enough — especially if you are missing the right tools. Just ask Eugene Levy. Only CXone has a complete suite of next-gen applications for creating extraordinary next-level experiences.

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Subject Matter Experts

Nathan Eddy

Nathan Eddy

Nathan Eddy is a Berlin-based freelance reporter. His work has appeared in CIO.com, InformationWeek, and SecurityBoulevard, among numerous other publications.

Fabrice Martin

Fabrice Martin

Fabrice is the head of product for Qualtrics XM discover and customer care, and is responsible for the vision, roadmap and go-to-market strategy for Qualtrics XM discover and customer care...

Patrick Bosek

Patrick Bosek

Patrick is a co-founder and CEO of Heretto. Since beginning his career in 2005 Patrick, has worked on a wide range of projects all focused on improving authoring, production, and...

Kaia Koglin

Kaia Koglin

Kaia Koglin has more than ten years experience as a technical and freelance writer. She provides engaging and informative content about business, marketing and communications. When not writing, she travels...

Gabrielle Rodgers

Gabrielle Rodgers

Gabrielle Rodgers is an editorial intern for Simpler Media Group, joining the team in the fall of 2021. Gabrielle is currently a digital media major at Elizabeth City State University...

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...