Tobias Goebel
CONTRIBUTING AUTHOR
Boston
COVERS
Customer Experience, Digital Experience
CONNECT
Tobias Goebel brings almost 2 decades of enterprise software experience, with roles spanning engineering, product management, sales engineering, and product marketing. In the first chapter of his career, he worked on defining and evangelizing technology solutions to improve communications with “people” — in the customer service and contact center industry, with a focus on IVR and chatbots. He now works on defining and evangelizing technology solutions to improve communications with “things” — in the IoT space, as a principal product marketing manager for Twilio IoT.
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Tobias's Recent Tweets
Tweets by @tpgoebelTobias's Recent Articles
- It’s Time for VoC to Get a Little Brother: The Voice of the Product Jun 17, 2021
- Explaining IoT to a 5th Grader Jul 22, 2020
- Is There a Clear Path to General AI? Apr 28, 2020
- The Future Is Multimodal: Why Voice Alone Will Never Be the Answer Feb 11, 2020
- The New Wave of Web Chat: Here’s What Has Changed Sep 23, 2019
- 5 Ways to Improve Customer Experiences for Consumers of All Ages Jul 23, 2019
- Why It’s Time for Companies to Be Loyal to Their Customers Jun 11, 2019
- Millennials Aren't Killing Banks, Just How They Interact With Them Mar 22, 2019
- Is Self-Service the Only Way to Save Money in the Contact Center? Jan 22, 2019
- Is Messaging the Final Frontier in Customer Service? Sep 27, 2018
- Why Your Approach to Chatbot and IVR Projects Is All Wrong Jul 30, 2018
- Google Duplex’s Conversational AI Shows a Path to Better Customer Service May 23, 2018
- Does Your Company Need a Chatbot? Jan 23, 2018
- Machine Learning or Linguistic Rules: Two Approaches to Building a Chatbot Nov 29, 2017
- How Robotic Process Automation Fits in Your Contact Center Jun 26, 2017
- AI-Driven Enterprise Search Is Closer Than You Think Mar 8, 2017
- What it Takes to Deliver Successful AI-Driven Search Mar 7, 2017
- How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace Mar 6, 2017
- Do Chatbots Dream of Electric Sheep? Jan 24, 2017
- Customer Service Heaven Is Just a Virtual Personal Assistant Away Oct 14, 2016
- Calling All Linguists: The Messaging Bots Need Help Mar 30, 2016