Tim Harnett
Tim is the senior manager of research and content for Simpler Media Group. In his role he writes content, market guides and data-driven research reports for all of SMG’s internal and external clients. Tim has a master’s degree in writing from Portland State University.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Tim's Recent Articles
- How to Avoid Getting Personalization 'Wrong' Nov 14, 2022
- How to Drive Growth and Build Trust Through Experience-Driven Sales Jun 8, 2022
- Transforming Your Contact Center Into a Revenue-Generating Customer Service Model May 25, 2022
- Why CDP Adoption Benefits the Automotive Industry May 5, 2022
- Scaling to New Heights With a Composable DXP May 4, 2022
- Composable DXPs: Building Blocks of a Modern Martech Stack Apr 20, 2022
- Why Omnichannel CX Succeeds When Channels Work Together Mar 17, 2022
- Why Companies Must Flip the Value Chain in the Era of the Customer Mar 9, 2022
- Digging Into the Current State of Content Management Feb 28, 2022
- How Desktop-as-a-Service Supports Scaling and Security Feb 23, 2022
- RPA and AI: New Helping Hands for Your Contact Center Agents Jan 25, 2022
- Unleashing the True Spirit of Conversation Jan 24, 2022
- Why Current CX Is Broken and How To Fix It Dec 14, 2021
- Reclaiming the Promise of CDPs Dec 13, 2021
- Celebrating the First Customer Experience Leader of the Year Nov 17, 2021
- Exploring CDP Implementation and Optimization Nov 3, 2021
- Online Experiences Drive the Customer Journey: Is Your CX Optimized? Oct 12, 2021