Scott Clark
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media marketing, voice of customer, diversity & inclusion, Web 2, Metaverse, augmented & virtual reality, and more.
Prior to writing for CMSWire and Reworked, Scott was Technical Editor of Web Developer magazine, and later worked for internet.com covering Web 1.0 technologies. With over 20 years covering Information Technology, and 27 years as a web developer, Scott brings a unique perspective to his articles. A strong advocate of DEI and Corporate Social Responsibility, Scott is able to bring together statistics, facts, and insights from some of the leading thought leaders in their respective industries to provide thought-provoking, informative articles that both educate and entertain the reader.
When he's not writing, Scott is an active hiker, weather permitted, and enjoys spending time in nature's cathedral. As a self-described technogeek, Scott enjoys EDM and jam band music while creating terrariums — a bit of nature in his home.
Please Note
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Scott's Recent Articles
- What Is Zero-Party Data? Mar 20, 2023
- What Are Voice of Customer (VoC) Tools? Mar 13, 2023
- The 5 Stages of Predictive Analytics for CX Success Mar 10, 2023
- Predictive Analytics: Overcoming Data Swamps in Tech's Dynamic Landscape Mar 9, 2023
- The Origins, Growth and Challenges of Robotic Process Automation (RPA) Mar 3, 2023
- Will Generative AI Replace Customer Data Analysts? Mar 2, 2023
- The Best Customer Experience Conferences of 2023 - FOMO Alert Mar 1, 2023
- Mobile World Congress 2023 Kicks off With Keynotes, Kinetic Sculptures and APIs Feb 27, 2023
- What You Need to Know About Google Bard Feb 22, 2023
- Tech Layoffs: Why Tech Is Getting Hit so Hard Feb 16, 2023
- The Benefits — and Challenges — of Composable Digital Experience Platforms Feb 14, 2023
- Is Microsoft's AI-Driven Bing Really Better Than ChatGPT? Feb 13, 2023
- 3 Ways Diversity Improves the Customer Experience Feb 9, 2023
- Will the DOJ Case Against Google Shake up the Ad Industry? Feb 8, 2023
- Improving Customer Experience With Human-Centric Design Feb 6, 2023
- Artificial Inspiration: Shutterstock's AI Image Platform Takes Flight Feb 3, 2023
- The Top Challenges Facing CMOs in 2023 Jan 31, 2023
- How Artificial Intelligence Can Break Through Data Silos Jan 30, 2023
- What You Need to Know About Post.news Jan 25, 2023
- What Should You Do in the First 3 Months as CXO? Jan 24, 2023
- What You Should Do in Your First 3 Months as Chief Marketing Officer Jan 23, 2023
- Why Brands Should Tread Carefully With Influencer Marketing in 2023 Jan 19, 2023
- How Personalized Customer Experiences Help Brands Thrive in a Recession Jan 17, 2023
- Top Marketing Trends You Should Watch in 2023 Jan 11, 2023
- Top Customer Experience Trends You Should Watch in 2023 Jan 10, 2023
- What Is Conversational AI? More Than Just Chatbots Jan 5, 2023
- CMSWire's Guide to CES Las Vegas 2023 Jan 4, 2023
- What You Should Know About Nostalgia Marketing Jan 4, 2023
- ChatGPT's Impact on Customer Experience and Marketing Jan 3, 2023
- CMSWire's Top 10 Customer Service/Call Center Articles of 2022 Dec 29, 2022