Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
CONNECT
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Tweets by @phil_brittPhil's Recent Articles
- Good CX: Not a Lost Cause in Insurance Industry Jul 5, 2022
- How to Balance User Authentication and Customer Experience Jun 23, 2022
- 5 Ways to Keep CX at the Middle of Digital Transformation Jun 8, 2022
- 4 Methods for Hyper-Personalization That Get Results Jun 7, 2022
- 5 Targeting Recommendations for a Post-Cookie World Jun 1, 2022
- Marketing Automation vs. Customer Journey Orchestration May 31, 2022
- 4 Ways to Make Your CX 'Sticky' May 11, 2022
- 4 Customer Engagement Tactics That Work, According to Marketing Execs Apr 26, 2022
- How to Optimize CX Strategies for Different Generations Apr 22, 2022
- Metaverse, Web3 to Converge: 4 CX Changes Marketers Can Expect Apr 13, 2022
- AI in Marketing: Top 5 Mistakes Marketers Make Apr 7, 2022
- 5 Best Practices for Using AI in Your CX Strategy Apr 1, 2022
- Outlook for the CX Profession Mar 23, 2022
- Closing the CX Perception Gap Between Companies and Customers Mar 2, 2022
- B2B Supply Chain Issues? Consider These CX Solutions Mar 1, 2022
- 2 Years Into COVID: What CX Strategies Work Now Feb 25, 2022
- 3 Ways To Preserve CX While Dealing With Supply and Staff Shortages Feb 24, 2022
- Want To Optimize Your CX Strategy? Consider These 3 Testing Tactics Feb 15, 2022
- Marketing Research Roundup: DXM Trends To Pay Attention To Feb 4, 2022
- How to Personalize Your CXM Strategy Feb 1, 2022
- U.S. Government Looks to Improve Poor CX Feb 1, 2022
- 4 Ways to Drive Better Voice of the Customer Feedback Jan 28, 2022
- Understanding the Newest Developments Impacting Marketing Personalization Efforts Jan 19, 2022
- Avoid Making These 7 Marketing Personalization Mistakes Jan 14, 2022
- Microsoft Looks to Drive More Benefits From Dynamics 365 Voice Jan 5, 2022
- What Lies Ahead for Voice of the Customer Initiatives Jan 4, 2022
- A Look at the Way Organizations Are Using Voice of the Customer Jan 3, 2022
- Financial Services Customer Experience: 3 Success and 3 Failures Dec 27, 2021
- Evaluating the Successes and Failures of Your CX Efforts Dec 17, 2021
- 4 Tips for Taming the Bias in Artificial Intelligence Dec 13, 2021