Nidhi Madhavan
Nidhi Madhavan is a research editor at Simpler Media Group, where she creates data-driven content and research for SMG and their clients. Nidhi received her B.A. in Journalism from Loyola University Chicago.
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Nidhi's Recent Articles
- The Top 5 CRM Functions You Should Be Automating Jan 31, 2023
- Why Disciplined Agile Is the Answer to Your Work Management Needs Jan 10, 2023
- A Cloud Approach to Content Services: Q&A With Hyland’s Bob Dunn Jan 9, 2023
- Build Brand Loyalty and Business Value With Proactive Support Dec 9, 2022
- Customer Experience in 2023: 4 Predictions to Watch Dec 7, 2022
- The Modern Age of CX Messaging: 4 Key Changes Nov 23, 2022
- The Holiday Season Playbook for Delivering Efficient & Effective Customer Service Nov 11, 2022
- How Northwestern Mutual Powered Its Most Successful Social Campaign Ever Nov 10, 2022
- The Imperative of Agent Support: How Brands Can Take Action Nov 9, 2022
- Headless CMS as a Capability Not a Strategy Oct 7, 2022
- Why Customer Service Is the New Marketing Oct 6, 2022
- Powering Real-Time Customer Experience Through AI, Analytics and Good Data Sep 8, 2022
- Improve CX With These 5 Tips That Ease Agent Workloads Aug 17, 2022
- Great Customer Experiences Start With Great Agent Support Jul 13, 2022