NICE
CONTRIBUTING AUTHOR
Hoboken, N.J.
COVERS
Customer Experience, Information Management
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NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
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Tweets by @niceltdNICE's Recent Articles
- Bridging the Gap: Findings From the NICE 2022 Digital-First Customer Experience Report Jul 8, 2022
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- Removing Friction and Other Trends to Improve Contact Center CX Jan 31, 2022
- How Contact Center Agents Benefit From In-the-Moment Guidance May 26, 2021
- In Today’s Customer-First World, Data Silos Aren't Sustainable May 19, 2021
- How Boosting Employee Soft Skills Enhances the Customer Experience May 12, 2021
- The Surprising Secret to Better Outcomes and Higher Returns in the Call Center Feb 13, 2019
- 4 Ways to Balance Personalization and Privacy in the AI-Driven Call Center Feb 4, 2019
- How Smarter Connections Lead to Better Call Center Outcomes with Immediate Results Jan 23, 2019
- How Innovative Technologies Are Making Customer Interactions Human Again Jan 16, 2019