Michelle Hawley
EDITOR AND WRITER
COVERS
Marketing, Customer Experience and Employee Experience
CONNECT
Michelle Hawley is a senior editor for Simpler Media Group and a reporter for CMSWire and Reworked. She reports on technology, employee experience, leadership, customer experience, marketing and more.
Prior to joining Simpler Media Group, Michelle worked as a freelance writer and editor for more than seven years. She contributed to publications like The Press Enterprise, The Ladders and WKOK. She also previously taught courses on screenwriting and cinema studies at Lycoming College.
Michelle graduated from Wilkes University with an MFA in creative writing and has a background in inbound marketing. She currently resides in Pennsylvania with her two dogs and spends her free time hiking, reading and traveling to new places.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Michelle's Recent Tweets
Tweets by @msophiahawleyMichelle's Recent Articles
- Google Releases March 2023 Core Algorithm Update: What to Do Now Mar 21, 2023
- How to Set up Solid Pods: A Data Ownership Guide Mar 20, 2023
- State of Search: Top SEO Strategies for 2023 Mar 15, 2023
- What Is a Contact Center? Omnichannel Customer Experience Redefined Mar 7, 2023
- The OSIRIS Alliance: Taking on the Source of Data Migration Nightmares Mar 3, 2023
- Diana Brown on Customer Experience Meets Employee Experience Feb 21, 2023
- Top 5 ChatGPT Prompts for Customer Experience Professionals Feb 21, 2023
- What Is Solid Project? A Detailed Exploration Feb 13, 2023
- CX Decoded Podcast: Tom DeWitt on Team-Based CX Learning Feb 7, 2023
- ChatGPT: What You Need to Know Jan 30, 2023
- CMSWire's Top 10 Voice of the Customer Articles of 2022 Dec 30, 2022
- CMSWire's Top 10 Digital Experience Articles of 2022 Dec 23, 2022
- CMSWire Reporter Michelle Hawley's Top 5 Favorite Articles of 2022 Dec 21, 2022
- What Is the Arc Browser, and Can It Replace Chrome? Dec 8, 2022
- What Is Hive Social, the Latest Twitter Alternative Gaining Steam? Dec 2, 2022
- CX Decoded Podcast: Customer Experience With a Looming Recession Nov 29, 2022
- How to Pick a Mastodon Server Nov 18, 2022
- CX Decoded Podcast: Exploring the Customer Unhappiness Factor Nov 15, 2022
- What Is Mastodon, the Red-Hot Open Source Twitter Rival Nov 10, 2022
- CX Decoded Podcast: Address Silos and Transform Customer Experience Nov 1, 2022
- Is Customer Experience the Key to Surviving ‘Skimpflation?’ Oct 27, 2022
- CX Decoded Podcast: Creating Fan Experience on the PGA Tour Oct 18, 2022
- Can You Trust Meta’s Metaverse? Oct 13, 2022
- Is Your Data Really Safe? Oct 6, 2022
- CX Decoded Podcast: 5G's Impact on Customer Experience Oct 4, 2022
- CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership Sep 20, 2022
- How AI Is Shaping the Future of Customer Interactions Aug 30, 2022
- Build a Buyer Persona in 5 Steps Jul 27, 2022
- CX Decoded Podcast: Marketing and CX in a VUCA World Jul 12, 2022
- CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience Jun 28, 2022