Lesley Harrison
Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning about new publishing technologies.
Please Note
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Lesley's Recent Articles
- What Is a Call Center? A Detailed Guide Nov 21, 2022
- How UX Design Customer Metrics Can Improve Customer Experience Sep 22, 2022
- A Complete Guide to Content Management Systems Jul 11, 2022
- Using Customer Relationship Management to Promote Business Growth Jul 8, 2022
- Ad Blocking: What It Is & How to Use It Jul 7, 2022
- Predict Business Success With the Break-Even Analysis Jun 14, 2022
- Can Employee Integrity Tests Identify Reliable Workers? May 18, 2022
- How to Use Gartner Hype Cycles to Evaluate Emerging Technologies May 3, 2022
- Web Scraping Explained: What It Is and Why You Should (or Shouldn't) Use It Apr 25, 2022
- A Guide to Understanding, Evaluating and Optimizing CX Apr 8, 2022
- What Are NFTs: Digital Assets or Modern Fad? Mar 29, 2022
- Web3 Crypto: A Decentralized Utopia or Dystopia? Mar 21, 2022
- Meta's Metaverse: The Future of Digital Experience Marketing? Feb 17, 2022
- What Is Average Handle Time (AHT) and Does It Impact Customer Experience? Feb 3, 2022
- Web3: CXM Revolution or Fad? Feb 3, 2022
- What Predictive Analytics Are and How They Can Help Your Business Jan 20, 2022
- A Look at Prescriptive Analytics and The Value They Can Deliver Jan 18, 2022