Greg Kihlstrom

Greg Kihlstrom

Washington, DC


Customer Experience, Digital Experience


Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on customer experience, employee experience, and digital transformation initiatives, both before and after selling his award-winning digital experience agency in 2017. He has worked with some of the world’s top brands, including AOL, Choice Hotels, Coca-Cola, Dell, FedEx, GEICO, Marriott, MTV, Starbucks, Toyota and VMware. He currently serves on the University of Richmond’s Customer Experience Advisory Board, and is Lean Six Sigma Black Belt certified, and holds a certification in Business Agility from ICP-BAF.

He currently provides consulting, training, and speaking services at The Agile World, and writes for top publications while working on his latest book. His podcast, The Agile World with Greg Kihlström is available on all major outlets.

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