Fabrice Martin
CONTRIBUTING AUTHOR
Washington D.C.
COVERS
Customer Experience
CONNECT
Fabrice is the head of product for Qualtrics XM discover and customer care, and is responsible for the vision, roadmap and go-to-market strategy for Qualtrics XM discover and customer care and frontline solutions. Prior to Qualtrics, he was the Chief Product Officer at Clarabridge. Fabrice brings more than two decades of experience launching new products and business applications focused on solving large, complex analytical problems and delivering valuable insights.
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Fabrice's Recent Tweets
Tweets by @fmartindcFabrice's Recent Articles
- The Secret for Any Customer Experience Strategy: Listen to Frontline Employees Jul 28, 2022
- Customer Service Agents Simply Want a Fair Shake Jul 22, 2022
- Can You Have Your Privacy-Personalization Cake and Eat It, Too? May 20, 2022
- Customer Care Must Become More Social May 2, 2022
- Rise to the Challenge of Holiday Travel – Deliver Stellar Customer Experience Dec 19, 2019
- Move Beyond Surveys to Gain a Full View of Your Customers Oct 16, 2019
- Why Voice of the Employee Is as Important as Voice of the Customer Sep 6, 2019
- Why the Future of Customer Experience Lies in Predictive Technology Jun 24, 2019
- Getting Started With Messaging? Here’s What Your Business Needs to Know Apr 8, 2019
- Become a Customer Experience Champion (and Create a Team of Champions Too) Feb 7, 2019
- So You've Been Asked to Revolutionize CX as a Team of One Aug 15, 2018
- Don't Let Journey Mapping Fatigue Keep You From CX Success Mar 1, 2018