Debbie Levitt
CONTRIBUTING AUTHOR
San Francisco
COVERS
Digital Experience
CONNECT
Debbie Levitt, CEO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.
Debbie has presented at conferences including eBay’s Developer Conference, PayPal’s Developer Conference, UXPA, and WeAreDevelopers. She is an O’Reilly published author and one of few instructors on the planet recommended by Axure.
Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences.
Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.
Please Note
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Debbie's Recent Tweets
Tweets by @delta_cxDebbie's Recent Articles
- Don't Let a Survey Choose Your Career Path Oct 2, 2020
- Reinvesting in Your Research and Development Sep 16, 2020
- Design Workshops Are Killing Your Design Sep 2, 2020
- How to Prevent UX Workers From Quitting Aug 10, 2020
- Up Your UX Proficiency in These Areas Aug 4, 2020
- One Simple Mistake Can Kill Conversions and Revenue Jul 24, 2020
- Is Remote Work Good or Bad for the Environment? Jul 8, 2020
- Calculating the High Cost of Poor Product Quality Jun 11, 2020
- What Happens When Agile and UX Meet? Jun 3, 2020
- It's Time We Retire the Security Question May 12, 2020
- UX and Agile Can Work Together, But It'll Take Some Creativity May 5, 2020
- Behavior Triggers: A Disruptive Approach to Lost Revenue Apr 16, 2020
- Predictions for Our Post-COVID-19 Tech Businesses Apr 6, 2020
- Can You Get a UX Job With Zero Qualifications? Mar 16, 2020
- Should We Hand Over UX to Just Anyone? Mar 4, 2020
- How CX and UX Can Be Truly Lean Feb 14, 2020
- Go Beyond Surveys to Measure Customer Experience Feb 4, 2020
- Collaboration vs. 'Design by Committee' or 'Democratization' Jan 22, 2020
- Why Entry-Level UX Jobs Demand Previous Experience Jan 9, 2020
- What 2020 Holds for UX and Customer Experience Dec 16, 2019
- UX Pros Design for all Possible Outcomes — Including Bad Actors Dec 9, 2019
- Ageism Sets up a Future the Ageist People Won’t Want Nov 21, 2019
- Design Thinking Isn’t User Experience Nov 5, 2019
- Top 5 Reasons Your Company Isn’t Innovating Oct 14, 2019
- Tips for Increasing Your Prototype’s Realism Oct 3, 2019
- Can We Create Empathy in Others? Sep 12, 2019
- Customers Can Tell When No Thought Goes Into Product Design Sep 4, 2019
- Drip Campaigns Are Wearing Me Down Aug 5, 2019
- Who Certified Your Business Certification? Aug 1, 2019
- Why Good UX for Internal Customers Matters Jul 10, 2019